Senior Executive / Assistant Manager, Clinical Quality, Performance & Value

Khoo Teck Puat Hospital; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Khoo Teck Puat Hospital seeks an experienced professional to coordinate clinical quality, patient safety, and governance activities across Khoo Teck Puat Hospital and Yishun Community Hospital. You will lead audits, risk reviews, and HPO initiatives while coordinating with MOH ESS Team and NHG Group Quality.

The role requires a degree and at least 2 years in healthcare or related fields, with strong MS Office skills and excellent analytical, interpersonal and communication abilities.

Qualifications

• Analytical mindset with ability to review data and identify improvement opportunities.
• Strong interpersonal and communication skills for collaboration with internal and external stakeholders.
• Experience in healthcare quality, patient safety, governance, audit, risk management or quality improvement is advantageous.

Responsibilities

• Coordinate administrative and management tasks for clinical quality and patient safety programmes across hospital campuses.
• Provide secretariat support to Clinical Board and Quality subcommittees; report corrective actions to MOH when required.
• Identify clinical issues via case reviews, incident reporting and data analytics and drive quality improvement initiatives.

Skills

Analytical skills

Interpersonal skills

Communication skills

Education

Degree in any discipline

Tools

Microsoft Office

Job description

The role will be responsible in the administrative, management and coordination of the clinical quality, patient safety, clinical risk, quality improvement programmes, and activities across Khoo Teck Puat Hospital and Yishun Community Hospital.

SPECIFIC

• Perform the administrative, management and coordination of patient safety, clinical risk, quality improvement programmes, and HPO activities such as clinical quality review, focused clinical audits, and patient safety walkabouts.
• Coordinate with external parties - MOH ESS Team, NHG Group Quality on Audit activities.
• Identify clinical issues by various means, e.g., case review, e. q. Quality Assurance Committee (QAC),
• Provide secretariat support to KTPH & YCH Clinical Board and its Quality Assurance subcommittees, SRE committee and HPO Chair within KTPH & YCH. Work with relevant internal and external stakeholders to resolve these issues and ensure highstandards of clinical practice. Manage the investigations with various departments and reporting of corrective actions and recommendations to Ministry of Health, when required.
• Manage Patient Safety Collaboration Workgroup such as Speaking up for Safety and implementing Reliability for Safer Healthcare.
• Participate in clinical risk management programmes
• Identify clinical issues by various means, e. g. , case review, incident reporting, clinical quality data analytics, which may require escalation and further investigations and subsequent recommendation development andimplementation by working with relevant stakeholders to facilitate qualityimprovement initiatives in KTPH & YCH.
• Adopting best practices as well as collaborating with relevant external and internal stakeholders. Inculcate a culture of clinical quality and patient safety, which may include raising staff awareness of quality improvement initiatives.

GENERAL

• Perform other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.
• Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.

JOB REQUIREMENTS

EDUCATION TRAINING AND EXPERIENCE

• Degree in any discipline.
• Minimum 2 years of healthcare experience or relevant working experience.
• Proficient in Microsoft Office applications
• Good analytical, interpersonal, and communication (verbal and written) skills.
• Prior experience in healthcare quality, patient safety, clinical governance, audit, risk management, or quality improvement will be an advantage.