Senior APAC Voice AI Forward‑Deployed Engineer

Retell; Singapore; On-site; SGD 172,000 - 300,000; Full time

Benefits offered by this job

Equity Provided

Job summary

Retell AI is transforming customer experience with voice AI for enterprises across APAC. As a Senior Forward Deployed Engineer, you’ll work directly with enterprise customers to build, deploy, and scale voice AI systems.

You’ll sit at the intersection of customers and engineering, owning projects end-to-end, shipping production systems, and shaping the product. Mandarin and English fluency plus 2+ years in technical customer-facing roles are required.

Qualifications

• 2+ years in a customer-facing technical role such as FDE, Solutions Engineer, Technical PM, CSE/Support Engineer, or similar
• Strong communication skills and ability to explain technical concepts clearly
• Experience working with AI/LLM systems or complex technical products

Responsibilities

• Own customer projects end-to-end, from initial requirements through production
• Build and deploy voice AI and LLM-powered applications
• Develop integrations and production systems using Python and JavaScript
• Work directly with customers to understand requirements and design technical solutions
• Run technical demos and help customers get the most out of Retell
• Partner closely with Sales, Product, and Engineering to solve customer problems
• Identify product gaps and work with Engineering to improve the platform
• Help build Retell’s presence across APAC
• Travel across APAC as needed

Skills

Customer-facing tech

Strong communication

Python

JavaScript

AI/LLM systems

Stakeholder management

Mandarin English bilingual

Job description

Retell AI is transforming customer experience with voice AI for enterprises across APAC. As a Senior Forward Deployed Engineer, you’ll work directly with enterprise customers to build, deploy, and scale voice AI systems.

You’ll sit at the intersection of customers and engineering, owning projects end-to-end, shipping production systems, and shaping the product. Mandarin and English fluency plus 2+ years in technical customer-facing roles are required.