Senior APAC Client Enablement & Service Lead

T. Rowe Price Singapore; Singapore; Presencial; SGD 180.000 - 260.000; Jornada completa

Descripción de la vacante

T. Rowe Price Singapore is seeking a senior professional to lead APAC client service outcomes within GCAS. You will own servicing for institutional and intermediary clients, oversight of operational governance, and resolution of complex issues across the client lifecycle.

The role emphasizes cross-functional collaboration, project delivery, and regional enablement to ensure consistent client experience and compliance across markets in APAC.

Formación

• 10+ years of experience in client service, client account management, operations, implementation or business enablement within asset management or financial services.
• Strong understanding of APAC institutional and intermediary client segments, including market practices and product structures.
• Demonstrated ability to manage complex client relationships, senior stakeholders, cross-functional escalations and client-impacting projects.
• Strong project-management, change-adoption, workflow and operating-model execution capability.

Responsabilidades

• Own end-to-end servicing outcomes for a portfolio of APAC institutional and intermediary clients, ensuring delivery aligns with contractual obligations and client expectations.
• Act as a senior service owner and escalation point for complex or sensitive client issues, anticipating risks and driving timely resolution.
• Champion a client-centric service culture by identifying client themes and turning recurring issues into practical improvements.
• Coordinate servicing activities across documentation, guidelines, SLAs, reporting, cash flows, trading and AML reviews.
• Lead or support service-related client meetings, due diligence, RFIs/RFPs and senior-level discussions requiring operational credibility and judgment.

Conocimientos

Client service

Operations

Stakeholder management

Project management

Process improvement

Regulatory understanding

Communication

Time-zone collaboration

Risk awareness

Herramientas

Appian

Descripción del empleo

T. Rowe Price Singapore is seeking a senior professional to lead APAC client service outcomes within GCAS. You will own servicing for institutional and intermediary clients, oversight of operational governance, and resolution of complex issues across the client lifecycle.

The role emphasizes cross-functional collaboration, project delivery, and regional enablement to ensure consistent client experience and compliance across markets in APAC.