APAC Client Experience Leader

M&G Singapore; Singapore; On-site; SGD 260,000 - 340,000; Full time

Job summary

M&G plc seeks a Head of APAC Client Experience in Singapore to lead the APAC CX strategy and team, aligning servicing to global standards and scaling for growth. You will manage senior stakeholder relationships across Client Group, Investment, and Operations, while embedding governance-led processes and continuous improvement in client outcomes.

The role combines strategic leadership with hands-on oversight of complex client issues, reporting, onboarding, and mandate changes, to ensure

Qualifications

• Deep APAC market knowledge with institutional/wholesale client experience.
• Proven leadership of client-facing teams across complex environments.
• Strong grasp of client servicing models and governance frameworks.

Responsibilities

• Define and deliver the APAC client experience strategy with scale.
• Lead and develop the APAC CX team and senior client interactions.
• Maintain accountability for the quality of client servicing and escalations.
• Oversee governance, risk controls, and data-driven performance reporting.

Skills

APAC market experience

Institutional & wholesale client focus

Leadership of client-facing teams

Governance & risk oversight

Strategic relationship management

Job description

M&G plc seeks a Head of APAC Client Experience in Singapore to lead the APAC CX strategy and team, aligning servicing to global standards and scaling for growth. You will manage senior stakeholder relationships across Client Group, Investment, and Operations, while embedding governance-led processes and continuous improvement in client outcomes.

The role combines strategic leadership with hands-on oversight of complex client issues, reporting, onboarding, and mandate changes, to ensure