APAC Client Experience Leader

M&G; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

M&G plc in APAC is seeking a Head of APAC Client Experience to lead and evolve the CX team, delivering consistent, high‑quality client servicing and scalable processes to support growth across institutional and wholesale client segments.

As a senior leader, you will shape the CX strategy, partner with Client Group, Investment and Operations, and drive governance‑led delivery while embedding client insights into change initiatives that enhance outcomes for our clients in the region.

Qualifications

• Deep APAC market experience in asset management.
• Experience leading client-facing teams in institutional and wholesale segments.
• Strong knowledge of investment strategies across asset classes.
• Understanding of regulatory and governance expectations for client servicing.

Responsibilities

• Define and deliver the APAC Client Experience strategy.
• Develop a scalable client servicing model across the end-to-end lifecycle.
• Improve client experience by embedding best practice.
• Monitor market and client trends to inform engagement strategies.
• Lead and develop the APAC Client Experience team.
• Manage governance, risk, and control frameworks for APAC CX.

Skills

APAC market experience

Institutional clients

Wholesale clients

Asset management

Leadership

Client servicing

Governance and risk

Job description

M&G plc in APAC is seeking a Head of APAC Client Experience to lead and evolve the CX team, delivering consistent, high‑quality client servicing and scalable processes to support growth across institutional and wholesale client segments.

As a senior leader, you will shape the CX strategy, partner with Client Group, Investment and Operations, and drive governance‑led delivery while embedding client insights into change initiatives that enhance outcomes for our clients in the region.