Senior APAC ETD Client Services Lead

Bank of America; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

Bank of America in Singapore is seeking a senior professional to lead the APAC ETD Client Services function within Futures & Options and OTC Clearing Operations. You will drive client engagement, set client service strategies, and partner with regional leaders to deliver value.

The role emphasizes data-driven decision making, risk-aware operations, and collaboration across multiple regions to enhance client experience and ensure regulatory alignment.

Qualifications

• Excellent written and verbal communication with business partners and clients.
• Ability to present complex concepts clearly to stakeholders.

Responsibilities

• Lead APAC ETD Client Services strategy with data-driven insights.
• Communicate goals and strategy to stakeholders and senior leaders.
• Partner with operations and executives to deliver client services strategy.
• Oversee controls, risk metrics and reporting in client services.
• Drive client engagement, including meetings with client senior contacts.
• Coordinate across regions to resolve complex operational issues.
• Educate clients on regulatory changes.
• Identify process improvements to standardize and automate tasks.

Skills

Strong communication

Client engagement

Stakeholder management

Strategic thinking

Cross-functional collaboration

Job description

Bank of America in Singapore is seeking a senior professional to lead the APAC ETD Client Services function within Futures & Options and OTC Clearing Operations. You will drive client engagement, set client service strategies, and partner with regional leaders to deliver value.

The role emphasizes data-driven decision making, risk-aware operations, and collaboration across multiple regions to enhance client experience and ensure regulatory alignment.