Senior Service Operations & Sales Enablement Lead

ISVASIA SINGAPORE PTE. LTD.; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

ISVASIA SINGAPORE PTE. LTD. is seeking a Senior Service Operations professional on a development track toward Assistant Service Manager.

You will oversee end-to-end service operations, organize job planning, renew contracts, deploy manpower, and coordinate with customers while supervising staff and enforcing SOPs. You will also collaborate with sales to support quotations and proposals, promote service offerings, and drive quality control.

Qualifikationen

• Strong planning, coordination, and organisational skills.
• Excellent communication and customer-handling ability.
• Experience in service operations or technical service environment.
• Leadership capability to supervise and manage staff.
• Detail-oriented with focus on accuracy and error prevention.
• Ability to enforce SOPs and conduct staff training.
• Works closely with sales, operations, and management teams.

Aufgaben

• Plan, schedule, and coordinate all service jobs, including on-site deployment of technicians.
• Ensure proper allocation of manpower, tools, vehicles, and materials.
• Monitor job progress, resolve operational issues, and ensure timely completion.
• Maintain accurate service job records, daily logs, and operational documentation.
• Prepare, issue, and manage yearly service contract renewals.
• Track contract expiry dates, renewal status, and customer follow-ups.
• Ensure all contract documents comply with company standards and are properly filed.
• Develop, update, and maintain Service SOPs, workflow manuals, and operational guidelines.
• Ensure all service staff follow documented SOPs and safety procedures.
• Conduct periodic training sessions for technicians and junior staff on SOPs, job processes, and documentation accuracy.
• Implement corrective coaching to reduce human errors and improve service quality.
• Support internal audits and ensure compliance with ISO, safety, and operational standards.
• Supervise service technicians and junior service staff in daily operations.
• Provide guidance, instructions, and performance feedback.
• Monitor staff competency and readiness for job deployment.
• Enforce discipline, punctuality, and proper job reporting.
• Lead by example to build a strong, reliable service team.
• Work closely with the sales department to support quotations, proposals, and customer communication.
• Introduce and recommend company products, services, and maintenance packages.
• Assist sales in upselling opportunities through service insights and customer feedback.
• Handle customer enquiries and coordinate internal responses to ensure satisfaction.
• Review service reports, calibration documents, and job sheets for accuracy.
• Identify workflow gaps and propose improvements to reduce errors.
• Implement preventive measures to ensure minimal or zero human mistakes.
• Maintain high standards of documentation, compliance, and service delivery.
• Prepare weekly/monthly service planning reports and operational dashboards.
• Update CRM, service logs, contract records, and job tracking systems.
• Assist management in operational planning, resource forecasting, and improvement initiatives.

Kenntnisse

Planning & coordination

Communication

Service operations

Leadership

Attention to detail

SOP enforcement

Cross-functional teamwork

Jobbeschreibung

ISVASIA SINGAPORE PTE. LTD. is seeking a Senior Service Operations professional on a development track toward Assistant Service Manager.

You will oversee end-to-end service operations, organize job planning, renew contracts, deploy manpower, and coordinate with customers while supervising staff and enforcing SOPs. You will also collaborate with sales to support quotations and proposals, promote service offerings, and drive quality control.