Senior Account Management Leader – Securities Services

the hongkong and shanghai banking corporation limited; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

HSBC Singapore is seeking an Associate Director, Account Management - Securities Services to lead the strategic development of the AO&M client base within the SSV platform. You will drive cross-functional collaboration among client management, product, operations, and digital/data teams to deliver a best-in-class account management proposition across security services.

The role focuses on growing relationships with Asset Owners & Managers, maximizing profitability and ensuring high levels of

Qualifications

• Minimum of 8 years’ experience of client management, business implementation/change, business development and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills, including an ability to lead and manage executive-level meetings
• Track record in owning, maintaining and retaining client relationships across securities services products with an ability to help define and execute departmental strategy
• Sound understanding of commercial and contractual drivers and contribution to AOP and business performance
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
• Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• Demonstrable quality track record as a team-player and mentor with the capacity to positively contribute to the current and future state account management function
• Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques

Responsibilities

• Client retention – work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base
• Create and maintain detailed client plans that support wider growth strategies and ExCo planning
• Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction
• Sponsor service improvement opportunities and prioritise change management agendas across the business
• Establish an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls

Skills

Client management

Relationship management

Executive communication

Presentation skills

Stakeholder management

Job description

HSBC Singapore is seeking an Associate Director, Account Management - Securities Services to lead the strategic development of the AO&M client base within the SSV platform. You will drive cross-functional collaboration among client management, product, operations, and digital/data teams to deliver a best-in-class account management proposition across security services.

The role focuses on growing relationships with Asset Owners & Managers, maximizing profitability and ensuring high levels of