Hybrid Associate Director - Securities Services Accounts

HSBC Holdings plc; Singapore; Hybrid; SGD 180,000 - 230,000; Full time

Job summary

HSBC Holdings plc in Singapore seeks an Associate Director – Account Management, Securities Services to lead client management across AO&M sector, delivering best-in-class propositions and growth.

You will build deep client relationships, sponsor service improvements, and coordinate with product, operations, and sales to maximise profitability.

The role emphasizes hybrid working, international stakeholder engagement and a track record of 8+ years in client management and strategic initiatives.

Qualifications

• Minimum of 8 years’ experience in client management, business implementation/change, business development or senior operational leadership.
• Strong communication and presentation skills to lead executive-level meetings.
• Experience across securities services products with ability to define and execute departmental strategy.
• Understanding of commercial drivers and contribution to AOP and business performance.
• Ability to adapt to changing client and industry demands.
• Proven ability to work across a complex organisation and maintain HSBC agenda.
• Proven team-player and mentor with capacity to contribute to current and future account management function.
• Solid understanding of securities services regulations, controls, and risk management.

Responsibilities

• Create and maintain detailed client plans that support wider growth strategies and ExCo planning.
• Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction.
• Sponsor service improvement opportunities and prioritise change management agendas across the business.
• Establish an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls.
• Client retention – Work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base.
• Support Client Executives and Sales Directors on new and cross sale initiatives for strategic clients/prospects, as well as owning commercials and maximising profitability and incremental growth opportunities with tier two clients.

Skills

Client management

Executive engagement

Business development

Change management

Cross-functional collaboration

Strategic planning

Job description

HSBC Holdings plc in Singapore seeks an Associate Director – Account Management, Securities Services to lead client management across AO&M sector, delivering best-in-class propositions and growth.

You will build deep client relationships, sponsor service improvements, and coordinate with product, operations, and sales to maximise profitability.

The role emphasizes hybrid working, international stakeholder engagement and a track record of 8+ years in client management and strategic initiatives.