Associate Director - Account Management, Securities Services

HSBC Holdings plc; Singapore; Hybrid; SGD 180,000 - 230,000; Full time

Job summary

HSBC Holdings plc in Singapore seeks an Associate Director – Account Management, Securities Services to lead client management across AO&M sector, delivering best-in-class propositions and growth.

You will build deep client relationships, sponsor service improvements, and coordinate with product, operations, and sales to maximise profitability.

The role emphasizes hybrid working, international stakeholder engagement and a track record of 8+ years in client management and strategic initiatives.

Qualifications

• Minimum of 8 years’ experience in client management, business implementation/change, business development or senior operational leadership.
• Strong communication and presentation skills to lead executive-level meetings.
• Experience across securities services products with ability to define and execute departmental strategy.
• Understanding of commercial drivers and contribution to AOP and business performance.
• Ability to adapt to changing client and industry demands.
• Proven ability to work across a complex organisation and maintain HSBC agenda.
• Proven team-player and mentor with capacity to contribute to current and future account management function.
• Solid understanding of securities services regulations, controls, and risk management.

Responsibilities

• Create and maintain detailed client plans that support wider growth strategies and ExCo planning.
• Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction.
• Sponsor service improvement opportunities and prioritise change management agendas across the business.
• Establish an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls.
• Client retention – Work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base.
• Support Client Executives and Sales Directors on new and cross sale initiatives for strategic clients/prospects, as well as owning commercials and maximising profitability and incremental growth opportunities with tier two clients.

Skills

Client management

Executive engagement

Business development

Change management

Cross-functional collaboration

Strategic planning

Job description

Associate Director - Account Management, Securities Services

Location: Singapore, 01, SG, 117439

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions.

We are currently seeking a high calibre professional to join our team as an Associate Director – Account Management, Securities Services

Role Overview

Markets & Securities Services provides industry-leading services to corporate and institutional clients worldwide, and is a significant part of the HBSC Global Banking & Markets division.

Client and Account Management AO&M sit within the SSV platform, and the Associate Director role has been created to support the consistent delivery of the “Next Generation” of account management to SSV’ strategically important Asset Owners & Managers client base, across SSV products.

The key purpose of the role will be to ensure that we implement an effective account management strategy that recognises and adapts to changing client requirements as automation and digitisation reduce reliance on operational interaction day to day, and clients seek to extract additional, long term value from their service providers.

The role will be critical to the SSV growth strategy by helping create and maintain a platform for growth within the AO&M sector and ensuring we deliver:

• An industry-recognised, best in class account management proposition;
• A fully reference-able client base with limited/zero attrition.

As well as overseeing and maintaining the highest levels of service as a core SSV relationship foundation, the roleholder will identify and deliver key differentiators to clients. This will include the utilisation of data and new technology, the multiple products and services that complement the SSV offering within the Group and leveraging SSVs’ extensive proprietary network - people and market influence.

Additionally, the roleholder will effectively support Client Executives and Sales Directors on new and cross sale initiatives for strategic clients/prospects, as well as owning commercials and maximising profitability and incremental growth opportunities with tier two clients.

To achieve this, the roleholder will need to forge deep relationships with key stakeholders including from the following business partners:

• Client Service Management;
• Client Executives
• Operations;
• Digital & Data;
• Product; and

Managing relationships with clients and other stakeholders throughout the industry will also be key to the success of the role, and will necessitate that client and industry events are planned and attended appropriately and that client feedback and key management reporting is effectively produced and utilised.

In summary, the roleholder has primary accountability for the satisfaction, retention and reference-ability of the SSV AO&M client base acting as the core relationship touch point across SSV products. Many of the SSV teams, including client management, are virtual and spread over multiple geographical locations, making the role of the single client advocate within SSV a crucial component of the success of the business.

In this role you will:

• Create and maintain detailed client plans that support wider growth strategies and ExCo planning
• Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction
• Sponsor service improvement opportunities and prioritise change management agendas across the business
• Establish an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls
• Client retention – Work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base

To be successful you will need:

• Minimum of 8 years’ experience of client management, business implementation/change, business development and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills, including an ability to lead and manage executive-level meetings
• Track record in owning, maintaining and retaining client relationships across securities services products with an ability to help define and execute departmental strategy
• Sound understanding of commercial and contractual drivers and contribution to AOP and business performance
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
• Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• Demonstrable quality track record as a team-player and mentor with the capacity to positively contribute to the current and future state account management function
• Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hongkong & Shanghai Banking Co