Senior Account Growth Manager – Fintech SaaS

Wayfindi; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

Aspire is building the financial operating system for global founders, combining banking, software, and automation in a single platform. This role owns revenue outcomes for Aspire's strategic accounts, driving renewal, expansion, and retention while partnering with Sales, Product, and Operations to unlock new opportunities.

You will lead renewal conversations, spot upsell and cross-sell opportunities, and use data to keep portfolios healthy and expanding.

Qualifications

• 5–6 years of experience in Customer Success, Account Management, or similar revenue-focused roles in fintech, banking, or SaaS.
• Proven track record of managing high-value accounts and delivering measurable revenue, retention, or expansion results.
• Strong analytical and forecasting skills, with the ability to use data to identify revenue opportunities and predict risk.
• Experience with data-centric or scaled CS motions focused on revenue efficiency is a plus.
• Prior exposure to automation and AI tools that improve renewal cycles, upsell targeting, or customer segmentation is a plus.
• Knowledge of fintech products, payments, or digital banking solutions is a plus.
• Proficiency in Mandarin is a plus.
• Has a strong grasp of AI concepts and the ability to apply AI tools to solve real-world problems at Aspire

Responsibilities

• Manage a portfolio of high-value accounts with full accountability for renewals, retention, and net revenue expansion (upsell and cross-sell)
• Build and manage a proactive renewal and expansion pipeline, ensuring predictable revenue growth and minimising churn
• Develop and execute strategic account plans tied directly to commercial targets, identifying opportunities to increase product adoption and wallet share
• Lead commercial conversations with clients, including renewal negotiations, pricing discussions, and expansion proposals
• Use data-driven insights to forecast portfolio performance, identify revenue risk, and take action to protect and grow NRR
• Partner with Sales, Product, and Operations to drive account strategy, ensure successful product rollouts, and unlock expansion opportunities across Aspire's offerings

Skills

Customer Success

Account Management

Forecasting

Data Analysis

Renewals

Upsell / Cross-sell

AI Tools

Mandarin(Optional)

Tools

Claude

n8n

Job description

Aspire is building the financial operating system for global founders, combining banking, software, and automation in a single platform. This role owns revenue outcomes for Aspire's strategic accounts, driving renewal, expansion, and retention while partnering with Sales, Product, and Operations to unlock new opportunities.

You will lead renewal conversations, spot upsell and cross-sell opportunities, and use data to keep portfolios healthy and expanding.