APAC Senior Customer Success Leader — Fintech & Web3 Growth

Reap; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Reap is seeking a Senior Customer Success Manager to own a portfolio of strategic web3-native and fintech customers, guiding activation, upsell, cross-sell, on-time renewals, and churn prevention across the broader client base. You will be the executive‑level partner for top accounts.

Collaborating with Sales, Marketing, Product, and CX teams, you will design scalable playbooks, health models, and lifecycle programs that accelerate value delivery, reduce time-to-value, and expand product usage

Qualifications

• 8–10+ years in Customer Success/Account Management with enterprise exposure.
• Experience with web3/crypto and fintech/payments customers.
• Strong analytics and data-driven decision making.
• Fluent English and Mandarin.

Responsibilities

• Own and grow top accounts with executive partnership and multi‑product adoption.
• Design lifecycle programs and health dashboards to drive activation and retention.
• Lead with customer feedback to inform product and roadmap.
• Set account and success plans with KPI reviews.

Skills

Account Management

Retention strategy

Upsell/Cross-sell

Stakeholder management

Lifecycle design

Data analytics

Executive communication

English & Mandarin

Job description

Reap is seeking a Senior Customer Success Manager to own a portfolio of strategic web3-native and fintech customers, guiding activation, upsell, cross-sell, on-time renewals, and churn prevention across the broader client base. You will be the executive‑level partner for top accounts.

Collaborating with Sales, Marketing, Product, and CX teams, you will design scalable playbooks, health models, and lifecycle programs that accelerate value delivery, reduce time-to-value, and expand product usage