Security Systems Service Engineer — Troubleshoot & Maintain

Convergint; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Convergint is seeking a field service professional to deliver comprehensive security systems support in Singapore. You will troubleshoot issues, perform preventive maintenance, and upgrade and train on systems while ensuring adherence to company standards.

Create system diagrams with AutoCAD, build strong client partnerships, and manage contract renewals. The role requires Diploma in electronics/automation or mechanical engineering, basic IT knowledge, and excellent communication and analytical

Qualifications

• Diploma in Electronic, Computer, Automation, or Mechanical Engineering.
• Experience in security system field; knowledge of Access Control and CCTV is a plus.
• Basic IT knowledge in hardware, network and database.
• Ability to work under pressure; strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Collaborate with Customer Service to resolve security system issues promptly.
• Provide comprehensive support and maintenance services including preventive maintenance, troubleshooting, upgrades, expansions, alterations, and training.
• Create detailed system diagrams using AutoCAD.
• Build strong client partnerships and enhance customer satisfaction.
• Maintain the support and maintenance contract renewals.
• Ensure service excellence by following company standards within the designated region.
• Perform regular preventive maintenance and daily troubleshooting.
• Follow up on open technical issues until resolved.
• Own service-related issues after External Hand Over by Project team.

Skills

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

IT literacy

Customer orientation

Independent learner

Pressure tolerance

Education

Diploma in Electronics/Computer/Automation/Mechanical Engineering

Tools

AutoCAD

Job description

Convergint is seeking a field service professional to deliver comprehensive security systems support in Singapore. You will troubleshoot issues, perform preventive maintenance, and upgrade and train on systems while ensuring adherence to company standards.

Create system diagrams with AutoCAD, build strong client partnerships, and manage contract renewals. The role requires Diploma in electronics/automation or mechanical engineering, basic IT knowledge, and excellent communication and analytical