Security Operation Manager

ALPHAGUARD SECURITY PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ALPHAGUARD SECURITY PTE. LTD. in Singapore seeks a dedicated Security Operations Manager to oversee daily security operations across all assigned sites.

You will ensure adequate deployment and coverage of security officers and monitor attendance, punctuality and performance. You will conduct regular site inspections and audits, enforce posts, patrols, access control and surveillance procedures, and respond promptly to incidents.

Responsibilities

• Security Operations Management: Oversee daily security operations across all assigned sites.
• Client & Site Management: Maintain good working relationships with clients, MCSTs, building management and other stakeholders.
• Security Officer Management: Supervise and motivate Security Officers and Site Supervisors.
• Incident & Emergency Management: Lead the response to security incidents and emergencies.
• Compliance & Documentation: Ensure operations comply with applicable Singapore security industry requirements.
• Business & Operational Support: Assist management in manpower planning and operational budgeting.

Job description

Key Responsibilities

• Security Operations Management
  
  
  
  • Oversee daily security operations across all assigned sites.
  
  
  • Ensure adequate deployment and coverage of security officers.
  
  
  • Monitor officers' attendance, punctuality, grooming and performance.
  
  
  • Conduct regular site inspections and security audits.
  
  
  • Ensure security posts, patrols, access control and surveillance procedures are properly implemented.
  
  
  • Respond promptly to security incidents, emergencies and operational issues.
  
  
  
  


• Client & Site Management
  
  
  
  • Maintain good working relationships with clients, MCSTs, building management and other stakeholders.
  
  
  • Conduct regular meetings and operational reviews with clients.
  
  
  • Understand and implement site-specific security requirements.
  
  
  • Address client feedback, complaints and service issues professionally.
  
  
  • Recommend improvements to security operations where necessary.
  
  
  
  


• Security Officer Management
  
  
  
  • Supervise and motivate Security Officers and Site Supervisors.
  
  
  • Prepare and manage deployment schedules and manpower requirements.
  
  
  • Ensure officers comply with post orders, SOPs and company policies.
  
  
  • Monitor training, licensing and competency requirements.
  
  
  • Conduct briefings and toolbox meetings when required.
  
  
  • Manage disciplinary and performance matters in accordance with company procedures.
  
  
  
  


• Incident & Emergency Management
  
  
  
  • Lead the response to security incidents and emergencies.
  
  
  • Investigate incidents and prepare detailed incident reports.
  
  
  • Coordinate with clients, management and relevant authorities when required.
  
  
  • Ensure emergency response procedures are properly followed.
  
  
  • Conduct post-incident reviews and recommend corrective actions.
  
  
  
  


• Compliance & Documentation
  
  
  
  • Ensure operations comply with applicable Singapore security industry requirements.
  
  
  • Maintain accurate operational records, attendance records, inspection reports and incident reports.
  
  
  • Ensure site SOPs, risk assessments and post orders are current.
  
  
  • Assist management during audits, inspections and client reviews.
  
  
  
  


• Business & Operational Support
  
  
  
  • Assist management in manpower planning and operational budgeting.
  
  
  • Support new site mobilisation and takeover projects.
  
  
  • Participate in tender presentations and client meetings when required.
  
  
  • Develop operational improvement plans to improve service quality and efficiency.
  
  
  • Provide regular operational reports to senior management.