Luxury Retail L&D Manager — Elevate Customer Experience

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

AlwaysHired Pte Ltd in Singapore seeks an experienced Training & Development Manager to shape the learning culture across retail boutiques and corporate teams. You will drive learning strategies, develop talent, and partner with business leaders to enhance employee capability and customer experience.

Responsibilities include designing and executing L&D strategy, conducting needs analyses, delivering programs and coaching, and measuring impact while managing budgets and collaborating across

Qualifications

• Bachelor or Diploma in Human Resources, Learning & Development, Business, Education or a related discipline
• Minimum 5–8 years of relevant L&D/Training experience in retail, luxury, hospitality or service-related industries
• Strong experience in training needs analysis, programme design, facilitation and coaching
• Excellent presentation, facilitation, communication and stakeholder management skills

Responsibilities

• Develop and execute the annual Learning & Development (L&D) strategy aligned with business objectives.
• Conduct Learning Needs Analysis (LNA) to identify capability gaps and recommend effective learning solutions.
• Partner with Retail Operations, HR, Brand Partners, and business leaders to drive learning and talent development initiatives.
• Design, facilitate, and deliver training programmes, leadership workshops, onboarding, and coaching sessions.
• Conduct boutique visits, field coaching, and customer observations to enhance service and sales performance.
• Support talent development, succession planning, and career development initiatives.
• Develop and maintain competency frameworks, learning pathways, and training materials.
• Measure training effectiveness through evaluations, KPIs, mystery shopping results, and stakeholder feedback, implementing improvements.
• Manage training budgets, external training providers, and learning resources efficiently.
• Collaborate on cross-functional teams on compliance, systems, awareness training, boutique openings, regional projects.
• Lead learning and organisational development initiatives assigned by management.

Skills

L&D strategy

Training Needs Analysis

Program design

Facilitation

Coaching

Stakeholder management

Project management

Independent work

Multitasking

Education

Bachelor or Diploma in HR/L&D/Business

Job description

AlwaysHired Pte Ltd in Singapore seeks an experienced Training & Development Manager to shape the learning culture across retail boutiques and corporate teams. You will drive learning strategies, develop talent, and partner with business leaders to enhance employee capability and customer experience.

Responsibilities include designing and executing L&D strategy, conducting needs analyses, delivering programs and coaching, and measuring impact while managing budgets and collaborating across