Sea Logistics LCL Operational Care Specialist, Export

Kuehne+Nagel; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Kuehne+Nagel in Singapore is seeking an LCL Operational Care Specialist to ensure operational excellence in LCL shipments, manage transport activities, and coordinate with customer care teams to deliver timely logistics solutions.

You'll optimize data quality, review shipping instructions, support claims resolution, and drive continuous improvement across SLAs while collaborating with internal and external stakeholders.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent time management and organizational abilities.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Customer-focused mindset with proven ability to deliver accurate, timely solutions.

Responsibilities

• Shipment Management: Create and complete shipment details in transport management systems, coordinate with stakeholders, and organize transport in line with customer obligations.
• Data Quality: Ensure high data accuracy for timely and reliable customer reporting.
• Documentation: Review and align shipping instructions, clarifying deviations and ensuring compliance with regulations and routing requirements.
• Cost & Revenue Control: Update costs/revenues promptly, maximize profit, and provide cost awareness to customer care locations.
• Operational Efficiency: Optimize LCL shipments, monitor cargo status, and ensure accurate cost distribution.
• Claims & Disputes: Support resolution of claims and disputes in collaboration with customer care teams.
• Continuous Improvement: Analyze service delivery against SLAs, identify opportunities, and implement process improvements.

Skills

Analytical skills

Problem solving

Time management

Organization

Communication

Collaboration

Customer focus

Accountability

Tools

TMS

MS Office

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As an LCL Operational Care Specialist, you will be part of the Operational Care team, ensuring operational excellence in less-than-container (LCL) shipments. You will manage transport activities, coordinate with customer care specialists, and work with internal and external stakeholders to deliver accurate, timely, and cost-effective logistics solutions.

Key Responsibilities

• Shipment Management: Create and complete shipment details in transport management systems, coordinate with stakeholders, and organize transport in line with customer obligations.


• Data Quality: Ensure high data accuracy for timely and reliable customer reporting.


• Documentation: Review and align shipping instructions, clarifying deviations and ensuring compliance with regulations and routing requirements.


• Cost & Revenue Control: Update costs/revenues promptly, maximize profit, and provide cost awareness to customer care locations.


• Operational Efficiency: Optimize LCL shipments, monitor cargo status, and ensure accurate cost distribution.


• Claims & Disputes: Support resolution of claims and disputes in collaboration with customer care teams.


• Continuous Improvement: Analyze service delivery against SLAs, identify opportunities, and implement process improvements.

Requirements

• Experience in freight forwarding, particularly in sea logistics and LCL operations.


• Strong analytical and problem-solving skills with the ability to work under pressure.


• Excellent time management and organizational abilities.


• Proficiency in transport management systems and MS Office tools.


• Strong communication and collaboration skills to work effectively with cross-functional teams.


• Customer-focused mindset with proven ability to deliver accurate, timely solutions.


• Attributes: Directs Work, Drives Results, Collaborates, Optimizes Work Processes, Manages Conflict, Communicates Effectively, Customer Focus, Ensures Accountability.

What’s in it for You

• Work for a Global MNC: Join Kuehne+Nagel, a world leader in logistics with a strong reputation for innovation and excellence.


• Career Development: Access structured training, mentorship, and clear career pathways within a multinational environment.


• International Exposure: Collaborate with diverse teams and global stakeholders, gaining experience across multiple markets.


• Professional Growth: Opportunities to expand your expertise in sea logistics, operational care, and customer management.


• Inclusive Culture: Be part of a collaborative, supportive team that values continuous improvement and employee wellbeing.


• Stability & Recognition: Work in a company known for long-term career opportunities and recognition of individual contributions.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.