IT Support Specialist

Kuehne+Nagel; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Kuehne+Nagel is seeking an IT professional in Singapore to manage, develop and support our technology infrastructure that powers global systems and operations. You will provide end-user support and contribute to infrastructure projects, ensuring policy compliance and asset documentation.

The role emphasizes collaboration across IT teams, onboarding/offboarding duties, and participation in system rollouts. Strong English communication and IT security knowledge are essential.

Qualifications

• Experience providing IT end-user support via multiple channels (phone, email, chat, in-person).
• Proficient with endpoint management tools (Intune, Kaseya, RMM/MDM/EMM).
• Strong knowledge of Windows and mobile OS environments.
• Understanding of TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi troubleshooting.
• Familiarity with endpoint security, patch management, and compliance standards.
• Experience administering Microsoft 365 & Active Directory.
• Excellent written and verbal English communication.
• Proven ability to work in a team, with good listening and negotiation skills.
• Structured, methodical approach to work.

Responsibilities

• Provide technical end-user support via multiple channels.
• Troubleshoot desktops, laptops, mobiles, printers, and peripherals.
• Install, configure, and maintain OS, software, and hardware per standards.
• Manage endpoint devices with RMM/MDM/EMM tools.
• Ensure IT policy and security compliance across endpoints.
• Document support requests, resolutions and asset inventory.
• Collaborate with IT team to escalate and resolve complex issues.
• Assist onboarding/offboarding including device provisioning.
• Participate in IT projects related to infrastructure upgrades and rollouts.

Skills

IT support

Endpoint management

Windows

Mobile OS

TCP/IP/DNS/DHCP/VPN

Wi‑Fi troubleshooting

Endpoint security

Patch management

Microsoft 365

Active Directory

Technical writing (English)

Communication & collaboration

Structured & methodical work

Logistics/Transport domain knowledge

Tools

Microsoft Intune

Kaseya

RMM/MDM/EMM platforms

Job description

It's more than a job In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

How you create impact

• Provide technical support to end users via phone, email, chat, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and hardware components following corporate standards.
• Manage endpoint devices using corporate provided tools such as RMM/MDM/EMM platforms.
• Ensure compliance with IT policies and security standards across all endpoints.
• Maintain accurate documentation of support requests, resolutions, and asset inventory (hardware and software).
• Collaborate with other IT team members to escalation and resolve complex issues.
• Assist in onboarding and offboarding processes, including device provisioning and decommissioning.
• Participate in IT projects and initiatives related to infrastructure upgrades, system rollouts, and process improvements
• Other duties assigned by manager.

What we would like you to bring

• Experience with ITSM platforms
• Proficiency with endpoint management tools like Microsoft Intune, Kaseya, or other RMM/MDM/EMM platforms.
• Strong knowledge of Windows, and mobile OS environments.
• Understanding of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Familiarity with endpoint security, patch management, and compliance standards.
• Microsoft 365 & Active Directory: Administration and user support experience.
• Written and verbal communication, including technical writing skills in English.
• Good communication and collaboration skills, listening and negotiation skills are required.
• Structured and methodical way of working and professional appearance.
• Experience in the logistics or transport business is preferred.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.