Network Operational Key Account Manager

Kuehne + Nagel - Logistics Business; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Kuehne+Nagel is seeking a senior leader for the Freight Forwarding team to drive key account strategy and operational excellence. You will guide cross-functional collaboration to deliver on commitments and improve service for strategic customers worldwide.

As a trusted partner, you will optimise processes, lead performance metrics, and mitigate risks while shaping the customer experience in a dynamic logistics environment.

Qualifications

• Strategic thinker who can translate vision into action plans.
• Strong leadership to build and develop high-performing teams.
• Thrives in a fast-paced environment and adapts to changing priorities.
• Customer-focused mindset with strong interpersonal abilities.
• Analytical thinker who bases decisions on data and insights.

Responsibilities

• Develop and implement strategies for managing key accounts aligned with company goals.
• Lead operational aspects of key account management and streamline processes for efficiency.
• Supervise resource allocation and capacity planning to optimize use of people and funds.
• Foster collaboration across BUs/FUs to ensure alignment and effective execution.
• Drive continuous improvement in processes, systems, and workflows for key accounts.
• Establish and monitor KPIs to track progress and provide leadership visibility.
• Identify and mitigate risks; implement contingency plans to minimize disruptions.

Skills

Strategic thinking

Leadership

Adaptability

Customer focus

Interpersonal skills

Analytical thinking

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

• Develop and implement strategies for effectively managing key accounts, aligning them with the company's overall objectives and goals
• Lead the operational aspects of key account management and implement best practices to streamline processes and improve efficiency.
• Supervise resource allocation and capacity planning to maximize the efficient use of human and financial resources
• Foster collaboration and communication across internal teams (BUs/FUs) to ensure alignment and effective execution of key account strategies.
• Drive continuous improvement initiatives to enhance processes, systems, and workflows related to key account management. Stay updated on industry trends, market dynamics, and competitor activities to inform strategic decisions.
• Establish and monitor key account performance metrics and KPIs to track progress against goals, ensure highest level of service quality and to identify trends, opportunities, and areas for improvement. Provide visibility to senior leadership
• Proactively identify and mitigate risks that may impact key account relationships or operational performance. Implement contingency plans to address unforeseen challenges and minimize disruptions

What we would like you to bring

• Strategic thinker with the ability to translate vision into actionable plans.
• Strong leadership skills, building and developing high-performing teams and the ability to motivate and inspire a team to achieve goals and objectives.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Customer-focused mindset
• High interpersonal competence, and decisiveness
• Very good analytical skills - take corporate decisions objectively and strategically based on their analysis data

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future‑focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.