Contract Logistics Customer Service Specialist

Kuehne + Nagel (SGMY)

Singapore

On-site

SGD 60,000 - 90,000

Full time

14 days+

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Job summary

Kuehne + Nagel Singapore is seeking a Contract Logistics Customer Service Specialist based at our Pioneer Crescent Site. You will be the primary contact between the customer and warehouse operations, ensuring orders are processed accurately and service levels are met.

With 3–5+ years in Customer Service, Contract Logistics or Warehouse Operations, you will manage orders end-to-end, communicate proactively, and drive continuous improvement in data quality and billing processes.

Qualifications

3–5+ years of experience in Customer Service, Contract Logistics, Supply Chain, or Warehouse Operations.
Experience supporting Pharmaceutical customers is highly desired.
Strong customer relationship management and stakeholder engagement skills.
Excellent organisational skills with strong attention to detail.
Ability to manage multiple priorities in a fast-paced operational environment.
Experience using ERP or Warehouse Management Systems (SAP experience is advantageous).
Strong communication skills in English. Additional languages are an advantage.
Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

Deliver exceptional customer service by responding promptly to enquiries, requests, and operational issues.
Manage customer orders from receipt through to warehouse execution, ensuring accuracy and timely fulfilment.
Proactively communicate order status, inventory updates, and operational issues to customers.
Prepare and manage operational documentation, including reports, invoices, and system transactions.
Coordinate customer billing, ensuring supporting documentation is submitted accurately and within agreed timelines.
Investigate and resolve billing discrepancies while escalating issues where required.
Identify opportunities to improve customer satisfaction, operational efficiency, and data quality through continuous improvement initiatives.
Ensure compliance with customer contractual requirements and agreed service level agreements.
Build strong working relationships with internal stakeholders, warehouse operations, transport teams, and customers.

Skills

Customer service

Stakeholder engagement

English communication

Excel

Supply chain awareness

Tools

SAP

WMS

Job description

Contract Logistics Customer Service Specialist

The Contract Logistics Customer Service Specialist is responsible for managing the day-to‑day relationship with one of our key customers within the Pharmaceutical sector.

Based at our Pioneer Crescent Site, you'll serve as the primary point of contact between the customer and our warehouse operations, ensuring orders are processed accurately, service expectations are exceeded, and supply chain activities run smoothly. This role is ideal for someone who enjoys building strong customer relationships while working in a fast‑paced logistics environment.

Responsibilities

Deliver exceptional customer service by responding promptly to enquiries, requests, and operational issues.

Manage customer orders from receipt through to warehouse execution, ensuring accuracy and timely fulfilment.

Proactively communicate order status, inventory updates, and operational issues to customers.

Prepare and manage operational documentation, including reports, invoices, and system transactions.

Coordinate customer billing, ensuring supporting documentation is submitted accurately and within agreed timelines.

Investigate and resolve billing discrepancies while escalating issues where required.

Identify opportunities to improve customer satisfaction, operational efficiency, and data quality through continuous improvement initiatives.

Ensure compliance with customer contractual requirements and agreed service level agreements.

Build strong working relationships with internal stakeholders, warehouse operations, transport teams, and customers.

Requirements

3–5+ years of experience in Customer Service, Contract Logistics, Supply Chain, or Warehouse Operations.

Experience supporting Pharmaceutical customers is highly desired.

Strong customer relationship management and stakeholder engagement skills.

Excellent organisational skills with strong attention to detail.

Ability to manage multiple priorities in a fast‑paced operational environment.

Experience using ERP or Warehouse Management Systems (SAP experience is advantageous).

Strong communication skills in English. Additional languages are an advantage.

Proficiency in Microsoft Office applications, particularly Excel.

Who we are

At Kuehne+Nagel, you'll become part of a global logistics leader where customer partnerships and operational excellence go hand in hand.

This is an opportunity to manage a strategic customer portfolio within the Pharmaceutical industry while working alongside experienced logistics professionals in a collaborative environment that supports continuous learning and career development.

If you're passionate about customer experience, supply chain operations, and building long‑term partnerships, we'd love to hear from you.

Logistics, Freight & Delivery Services 101-1,000 employees

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,000 offices in over 100 countries, with over 76,000 employees. Our key business activities and market position are built on the company's truly world class capabilities:

Contract Logistics & Integrated Logistics: Top 3 global contract logistics provider

Worldwide network of warehouse and distribution facilities

Number 1 global lead logistics provider

Road & Rail Logistics: European Top 6 provider

We provide logistics services to virtually all key industry sectors including:

Aerospace

Automotive

FMCG

High Tech

Oil & Gas Logistics

Retail

Kuehne + Nagel is financially strong, stable and independent. Our global logistics network, cutting‑edge IT systems, in‑house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential. We offer a truly global work environment, and a reward package that commensurate with experience. You may visit our page at http://www.kn-portal.com/about_us/careers/learning_and_development/