SCM Customer Experience Consultant (4-months' contract)

A.P. Moller - Maersk; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Maersk is seeking a customer-focused SCM Customer Experience Consultant to support end-to-end supply chains and act as the main operational contact for assigned customers. You will coordinate shipments, manage exceptions, and drive timely resolutions while collaborating with internal teams, vendors and partners to ensure reliable customer experiences.

The role involves onboarding support, maintaining SOPs, and driving adoption of digital solutions to simplify processes.

Qualifications

• Background in Supply Chain Management, logistics, customer experience or operations.

Responsibilities

• Act as the customer-focused operational contact for assigned accounts.
• Coordinate end-to-end shipment execution in line with SOPs, KPIs and SLAs.
• Proactively monitor shipments and resolve service issues.
• Keep customers informed of shipment status, exceptions and next steps.
• Collaborate with internal teams, vendors and partners for smooth handovers.
• Support onboarding and maintain SOPs and operational documentation.

Skills

SCM & Logistics

Customer Experience

Operations

Stakeholder Management

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

We are looking for a customer-focused SCM Customer Experience Consultant to support the smooth execution of our customers’ end-to-end supply chains.

You will be a key operational contact for assigned customers, working closely with internal teams, vendors and supply-chain partners to coordinate shipments, manage exceptions and deliver a reliable customer experience.

• Act as a key operational contact for assigned customers.
• Coordinate end-to-end shipment execution in line with agreed SOPs, KPIs and SLAs.
• Proactively monitor shipments, identify potential service issues and drive timely resolution.
• Keep customers informed of shipment status, exceptions, solutions and next steps.
• Coordinate with internal teams, vendors and supply-chain partners to ensure smooth execution and timely handovers.
• Support vendor management and shipment-order consolidation planning, without physical cargo execution.
• Monitor operational performance and support corrective actions for recurring issues.
• Support customer onboarding and maintain relevant operational documentation and SOPs.
• Drive adoption of relevant digital solutions and identify opportunities to simplify and improve processes.
• Take ownership of customer issues and follow through to resolution.

The actual scope of the role may be adjusted from time to time based on business needs.

We’re looking for

• Background in Supply Chain Management, logistics, customer experience or operations.
• Good understanding of shipping, logistics and end-to-end shipment processes.
• Strong customer communication and stakeholder-management skills.
• Good analytical and problem-solving skills.
• Ability to manage operational exceptions and competing priorities.
• Comfortable working with KPIs and operational data.
• Customer-focused, proactive and solutions-oriented.
• Strong sense of ownership, teamwork and willingness to learn.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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