Senior Customer Experience Partner – 4PL

A. P. Moller - Maersk Group; Singapore; On-site; SGD 89,000 - 96,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Maersk in Charlotte, NC is seeking a Senior Customer Experience Partner to support a large-scale integrated supply chain operation. You will oversee end-to-end logistics activities, leveraging data, systems, and insights to deliver outstanding customer outcomes and act as a trusted advisory to customers and internal teams.

The role requires strong logistics expertise, excellent analytical and communication skills, and experience with transport management platforms.

Qualifications

• 2+ years in logistics, supply chain, freight forwarding, or customer operations.
• Experience with import/export operations preferred.
• Supply Chain Management and Control Tower exposure desirable.
• Strong systems knowledge and comfort with transportation management platforms.
• Excellent analytical and data interpretation skills.
• Proactive mindset with continuous improvement focus.

Responsibilities

• Execute customer programs per SOPs, IOPs and KPIs.
• Build and maintain strong customer relationships as trusted advisor.
• Support end-to-end transportation and supply chain ops across modes.
• Analyze service performance, identify trends, and propose improvements.
• Translate complex challenges into actionable solutions with stakeholders.
• Lead operational reviews and KPI reporting for customers and leadership.
• Coordinate projects, system enhancements, and operational initiatives.
• Manage operational exceptions and ensure timely issue resolution.
• Collaborate with Control Tower, Program Management and Global Service Center teams.
• Drive continuous improvement through root-cause analysis.

Skills

Logistics operations

Customer relationship management

Analytical skills

Stakeholder management

Excel proficiency

Data interpretation

Attention to detail

Tools

Transportation Management Systems

MS Excel/CRM tools

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. With a presence in more than 130 countries and a workforce of over 100,000 employees, we are committed to connecting and simplifying our customers’ supply chains.

About the Role

We are Maersk, and we are seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. This role will play a critical part in managing end-to-end logistics activities while leveraging data, systems, and operational insights to deliver outstanding customer outcomes.

As a trusted partner to both customers and internal stakeholders, you will oversee operational execution, identify improvement opportunities, analyze performance trends, and drive excellence across complex logistics processes. This position is ideal for professionals who combine strong logistics expertise with analytical thinking, systems knowledge, and a passion for continuous improvement.

What We Offer

• Opportunity to support a highly visible and strategically important customer program
• Exposure to end-to-end supply chain operations and global logistics processes
• Collaborative environment focused on customer success and continuous improvement
• Career development opportunities across Maersk’s global logistics network

Key Responsibilities

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs
• Build and maintain strong customer relationships while serving as a trusted operational advisor
• Support end-to-end transportation and supply chain operations across multiple modes
• Analyze service performance, identify trends, and recommend process improvements
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions
• Lead operational reviews and prepare KPI reporting for customers and leadership teams
• Coordinate new projects, system enhancements, and operational initiatives
• Manage operational exceptions and ensure timely resolution of customer issues
• Collaborate with Control Tower, Program Management, and Global Service Center teams
• Drive continuous improvement efforts through root-cause analysis and performance management

Who We Are Looking For

• 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations
• Experience with both import and export operations strongly preferred
• Supply Chain Management and Control Tower experience highly desirable
• Strong systems knowledge and comfort working with transportation management platforms
• Exceptional analytical and data interpretation skills
• Ability to identify business trends and process improvement opportunities
• Strong stakeholder management and customer-facing communication skills
• Proven ability to manage competing priorities and deliver results under pressure
• Strong proficiency in Excel, reporting tools, and operational analytics
• Curiosity, initiative, and a continuous improvement mindset

Role Details

• Location: Charlotte, North Carolina
• Job Type: Full-time
• Salary Range: $70,000 – $75,000 annually
• Bonus: 10% annual bonus opportunity

We are committed to equal employment opportunities and creating an inclusive environment for all employees.

NOTICE TO CANDIDATES APPLYING TO POSITIONS IN THE UNITED STATES:
You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing @maersk.com.