Customer Service Executive

WOODLANDS TRANSPORT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

WOODLANDS TRANSPORT SOLUTIONS PTE. LTD. in Singapore is seeking a Customer Service Executive to be the friendly voice behind student transport services.

You will help ensure students travel safely, inform parents, and keep operations running smoothly. You'll handle enquiries, assist with routes and schedules, collaborate with the Operations Team, and prepare service performance reports while maintaining accurate records and supporting accounts receivable follow-ups.

Qualifications

• Diploma, Degree, or equivalent qualification.
• 1–3 years of customer service experience (transportation or logistics is a plus).
• Excellent verbal and written communication.
• Proficiency in Microsoft Office.

Responsibilities

• Delivering outstanding customer service and creating positive experiences for parents, guardians, schools, and stakeholders.
• Handling enquiries and resolving concerns professionally and promptly.
• Assisting parents and guardians with bus routes, schedules, and transportation information.
• Working closely with our Operations Team and school representatives to ensure students travel safely and arrive on time.
• Preparing regular customer service reports and tracking service performance.
• Maintaining accurate records of customer interactions, feedback, and resolutions.
• Supporting route planning and scheduling improvements with the Operations Team.
• Assisting with Accounts Receivable follow-ups when required.
• Taking on additional responsibilities as assigned by Management.

Skills

Verbal & written communication

Interpersonal skills

Time management

Customer service

Education

Diploma/Degree or equivalent

Tools

Microsoft Office

Job description

Join Our Team as a Customer Service Executive!

Do you love solving problems, helping people, and making a real difference every day?

We're looking for an enthusiasticCustomer Service Executiveto be the friendly voice behind our student transportation services. You'll play a key role in ensuring students travel safely, parents stay informed, and our operations run smoothly.

What You'll Be Doing

No two days are the same! You'll be:

• Delivering outstanding customer service and creating positive experiences for parents, guardians, schools, and stakeholders.




• Handling enquiries and resolving concerns professionally and promptly.




• Assisting parents and guardians with bus routes, schedules, and transportation information.




• Working closely with our Operations Team and school representatives to ensure students travel safely and arrive on time.




• Preparing regular customer service reports and tracking service performance.




• Maintaining accurate records of customer interactions, feedback, and resolutions.




• Supporting route planning and scheduling improvements with the Operations Team.




• Assisting with Accounts Receivable follow-ups when required.




• Taking on additional responsibilities as assigned by Management.

What We're Looking For

You're someone who enjoys helping others and thrives in a fast-paced environment.

You'll have:

• A Diploma, Degree, or equivalent qualification.




• 1–3 years of customer service experience (transportation or logistics experience is a plus!).




• Excellent verbal and written communication skills.




• Strong interpersonal and relationship-building abilities.




• Great organisational, multitasking, and time management skills.




• The ability to work independently while being a supportive team player.




• Proficiency in Microsoft Office applications.




• A positive attitude, willingness to learn, and a customer-first mindset.




• Availability to start work as early as6:30 AMor7:00 AM.

Why Join Us?

Every day, you'll help ensure students get to school safely while providing peace of mind to parents and schools. If you're passionate about delivering exceptional service and enjoy working with a collaborative team that makes a meaningful impact, we'd love to hear from you!