School Transport Ops & Customer Support

HEY ROCKET PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Benefits offered by this job

5-day work week

Flexible hours

School-based environment

Job summary

Hey Rocket Pte. Ltd. is seeking a dedicated coordinator to support daily student transport operations in Singapore.

You will be the primary contact for parents and school staff, providing timely updates via calls, messages, and email, while resolving issues professionally. You will coordinate with transport teams on scheduling and routing and monitor bus movements using GPS systems. The role offers a stable, school-based environment with a 5-day work week and flexible hours, suited for

Qualifications

• 1-2 years of customer service, admin, or coordination experience.
• Able to handle fast-paced or urgent situations.
• Good communication and problem-solving skills.
• Organized and detail-oriented.
• Comfortable using basic systems (CRM or tracking tools preferred)

Responsibilities

• Act as the main point of contact for parents, guardians, and school staff.
• Provide timely updates via calls, messages, and email.
• Handle feedback and resolve issues in a professional manner.
• Coordinate with transport teams on scheduling and routing.
• Monitor bus movements using GPS systems.
• Maintain records and support daily administrative tasks

Skills

Customer service

Coordination

Communication

Tools

CRM

Tracking tools

Job description

Hey Rocket Pte. Ltd. is seeking a dedicated coordinator to support daily student transport operations in Singapore.

You will be the primary contact for parents and school staff, providing timely updates via calls, messages, and email, while resolving issues professionally. You will coordinate with transport teams on scheduling and routing and monitor bus movements using GPS systems. The role offers a stable, school-based environment with a 5-day work week and flexible hours, suited for