Scaled Governance Manager, Live Ops

TikTok; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

TikTok is seeking a Scaled Governance Manager to join the Operation Excellence team within PTE – Scaled Governance. You will drive quality governance initiatives across TikTok LIVE moderation operations, identifying systemic quality risks and turning insights into actionable improvements, balancing risk, user experience, and efficiency.

This role collaborates with Policy, Product, BPO Operations, and AI/LLM teams, partners with London and APAC, and aims to set a single global standard for

Qualifications

• Bachelor’s degree in Business, Operations or related fields, or equivalent practical experience.
• 5+ years in quality management or process improvement, with metrics, risk assessment and measurable improvements.
• 5+ years analyzing operational and quality data to identify trends and drive recommendations.
• 5+ years managing complex multi-stakeholder engagements.
• Experience in content safety or governance on global internet platforms is preferred.
• Experience partnering with Policy, Product, BPO or AI/LLM teams to improve moderation quality and governance initiatives.
• Experience evaluating AI-assisted moderation workflows and their impact on quality, risk and efficiency.
• Ability to thrive in a collaborative and dynamic environment with attention to detail.

Responsibilities

• Lead market governance & business insights to analyze quality metrics and governance impact.
• Develop and enhance quality governance frameworks for moderation accuracy and efficiency.
• Provide end-to-end quality & risk insights across moderation processes and content risk.
• Collaborate with BPO leads across London and APAC to ensure a single global standard.

Skills

Quality mgmt

Data analysis

Stakeholder mgmt

Operational metrics

Risk assessment

Education

Bachelor’s degree in Business or related field

Equivalent practical experience

Job description

TikTok is seeking a Scaled Governance Manager to join the Operation Excellence team within PTE – Scaled Governance. You will drive quality governance initiatives across TikTok LIVE moderation operations, identifying systemic quality risks and turning insights into actionable improvements, balancing risk, user experience, and efficiency.

This role collaborates with Policy, Product, BPO Operations, and AI/LLM teams, partners with London and APAC, and aims to set a single global standard for