LLM & AI Operations Specialist(Risk Operations) - TikTok LIVE

TIKTOK PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok LIVE is seeking an experienced operations specialist to lead AI/LLM-enabled governance of our live-streaming content ecosystem. You will design data-driven monitoring systems, identify risks, and translate insights into governance strategies that keep our platform healthy and trustworthy.

You will collaborate with product, policy, algorithm, and regional teams to drive cross-functional governance improvements, with hands-on experience in SQL, RCA, and AI tooling.

Qualifications

• 5+ years in content ecosystem governance or risk operations on large platforms.
• 5+ years governing live-streaming or UGC ecosystems with monitoring systems.
• Strong data-operations: SQL, metrics and RCA.
• 5+ years applying AI/LLM-enabled tools for governance and monitoring.
• Proficiency in Chinese and English for cross-language collaboration.

Responsibilities

• Build end-to-end governance loop for ecosystem health metrics.
• Design and run AI/LLM-enabled monitoring systems for safety risks.
• Lead content-risk governance on host/creator side with patterns.
• Develop operational strategies via SQL, A/B testing, RCA.
• Support LLM Ops workflows: prompts, data annotation, evaluation.
• Collaborate with product, algorithm, policy, and regional teams.

Skills

Content governance

Trust & safety

Risk operations

SQL

A/B testing

AI / LLM tools

Bilingual English/Chinese

Education

Bachelor’s degree or higher

Master’s degree in economics / quantitative fields

Tools

SQL

AI/LLM tooling

Job description

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

About Our Team

TikTok LIVE is a fast-growing platform that enables real-time interactive content experiences, connecting creators and audiences worldwide. Our mission is to create a safe, engaging, and high-quality live-streaming ecosystem that fosters creativity and community building.

The LIVE Ecosystem Governance team plays a crucial role in ensuring platform integrity by designing product strategies, moderation mechanisms, and governance solutions to support sustainable growth. As a Product Manager, you will help develop governance tools, optimize ecosystem strategies, and drive cross-functional collaboration to enhance live-streaming experiences.

At TikTok LIVE, you’ll work on real-world governance challenges at a global scale, collaborate with top industry experts, and contribute to shaping the future of live-streaming. This role provides hands-on product management experience and opportunities for career growth in the content governance and online community safety space.

About the Role

We are looking for an experienced operations specialist to lead the AI/LLM-enabled governance of our live-streaming content ecosystem. In this role, you will design and operate data- and AI-driven monitoring systems, identify and quantify ecosystem and content-safety risks, and turn insights into governance strategies that keep our platform healthy and trustworthy. You will work at the intersection of content governance, data analytics, and applied AI/LLM operations, partnering closely with product, algorithm, policy, and regional teams.

Responsibilities

• 1. Build and operate an end-to-end, data-driven governance loop for core ecosystem health metrics - covering goal-setting, fluctuation attribution, strategy execution, and effect tracking.
• 2. Design and run AI/LLM-enabled monitoring systems (e.g., automated trend detection, sentiment / public-opinion analysis, online risk dashboards) to surface content-safety and ecosystem risks early.
• 3. Lead content-risk governance on the host / guild / creator side: profile violation patterns through multi-dimensional analysis and drive targeted governance strategies that reduce violation rates.
• 4. Develop and tune operational strategies through SQL-based analysis, A/B testing, and root-cause analysis (RCA), and translate findings into product, policy, and algorithm/LLM iteration requirements.
• 5. Support LLM Ops workflows where applicable - including prompt strategy, data-annotation quality management, and model-effect evaluation - to continuously improve governance automation.
• 6. Collaborate across product, algorithm, policy, and regional/global teams to coordinate the identification, escalation, and disposal of safety and ecosystem issues.

Qualifications

Minimum Qualifications

• 1. Bachelor's degree or above, 5+ years of hands-on experience in content ecosystem governance, trust & safety, or risk operations on large-scale digital content platforms (e.g., social, short-video, or live-streaming).
• 2. 5+ years of proven experience governing live-streaming or user-generated-content ecosystems - for example managing content risk on the host / guild / creator side - including building content-risk monitoring and multi-dimensional analysis systems from the ground up.
• 3. Strong data-operations capability: proficiency in SQL, building metric / monitoring systems, performing fluctuation attribution and root-cause analysis (RCA), and turning data into actionable governance strategies.
• 4. At least 5 years of demonstrated application of AI / LLM-enabled tools to scale governance and monitoring - such as automated trend / sentiment (public-opinion) detection, online monitoring systems, or intelligent-service / chatbot strategy design and tuning.
• 5. Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets, where Mandarin is a primary working language.

Preferred Qualifications

• 1. Direct operating experience within a global short-video and live-streaming ecosystem (e.g., TikTok LIVE / Douyin or comparable platforms).
• 2. Experience with A/B testing and tuning of algorithm or LLM models, including intelligent-service operations, prompt strategy design, or data-annotation management.
• 3. A Master's degree in economics, a quantitative, or a social-science discipline, or relevant professional certifications (e.g., Lean Six Sigma, COPC, or a recognized big-data / analytics certification).
• 4. Experience scaling or leading operations / data teams, or leading high-risk incident and emergency-response work.