Global Experience Operations Manager

TikTok; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

TikTok is seeking an Experience Operation Manager to lead BPO partnerships and daily operations in Singapore. You will monitor performance, govern SLAs, and drive scalable processes with cross-functional teams including product, QA, and data.

The role emphasizes data-driven decision making, workforce planning, and leveraging AI tools to improve efficiency. Join a fast-growing tech company that values curiosity, collaboration, and impact, with opportunities to scale operations globally.

Qualifications

• Bachelor's degree or above; at least 3 years in BPO/vendor management
• Proven track record owning cross-functional initiatives end-to-end as a program/project manager; strong stakeholder management, data literacy and communication skills
• Familiar with data analysis and reporting using SQL, Excel and Tableau; understanding of internet user experience and product ecosystems

Responsibilities

• BPO partner and operations management — monitor performance, SLA/KPI governance, workforce and capacity planning
• Program and process management — design and improve SOPs across operations with cross-functional teams
• Team scale-up and capability building — ensure scaling of the team and upskill within the BPO program
• AI and data literacy — leverage AI tools to monitor performance metrics and drive improvements

Skills

BPO/vendor management

Cross-functional initiatives

Stakeholder management

Data literacy

Data analysis

Education

Bachelor's degree

Tools

SQL

Excel

Tableau

Job description

TikTok is seeking an Experience Operation Manager to lead BPO partnerships and daily operations in Singapore. You will monitor performance, govern SLAs, and drive scalable processes with cross-functional teams including product, QA, and data.

The role emphasizes data-driven decision making, workforce planning, and leveraging AI tools to improve efficiency. Join a fast-growing tech company that values curiosity, collaboration, and impact, with opportunities to scale operations globally.