SAP Order & Customer Success Specialist

Flint Hills Resources; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Molex Singapore is seeking a motivated Customer Service Specialist to manage end-to-end order processing in SAP and coordinate customer requests. You will monitor backlog, support VMI coordination, and ensure on-time delivery while adhering to ISO and EH&S standards.

Fluent Mandarin is required to support Mandarin-speaking customers and collaborate with regional teams. This role offers a dynamic environment in a global electronics company.

Qualifications

• Diploma or higher with relevant Customer Service experience.
• Minimum 3 years of experience, preferably in the electronics industry.
• Strong PC literacy (Excel, Word, Outlook).
• Strong problem-solving, communication, negotiation, and decision-making skills.
• Proficient in Mandarin to better serve Mandarin-speaking customers and collaborate with counterparts.

Responsibilities

• Manage end-to-end order processing in SAP with accurate data and timely follow-up on missing or incorrect information.
• Coordinate customer requests related to order changes, including expedites, pull-in/push-out, and order adjustments.
• Monitor order backlog and initiate proactive actions to meet customer requested dates, informing customers on schedule changes.
• Analyse forecast vs. actual orders for scheduling agreements and support VMI customer coordination and billing reconciliation.
• Manage shipping activities including special arrangements, premium freight, drop-ships, and freight cost agreements.
• Handle customer complaints using SAP, coordinating corrective actions through 8D reports, credit notes, and related documentation.
• Process distribution scrap requests in accordance with contractual and company guidelines.
• Initiate SAP Master Data maintenance (customer master, CMIR, material master).
• Review customer scorecards and coordinate required actions with Sales.
• Provide monthly reporting updates and support customer visits with relevant stakeholders.
• Adhere to Molex quality, ISO, EH&S, and TQM systems, following all company processes and policies.

Skills

Order processing

Customer service

Problem solving

Negotiation

Decision making

Mandarin

Education

Diploma or higher

Tools

SAP

Excel

Word

Outlook

Job description

Molex Singapore is seeking a motivated Customer Service Specialist to manage end-to-end order processing in SAP and coordinate customer requests. You will monitor backlog, support VMI coordination, and ensure on-time delivery while adhering to ISO and EH&S standards.

Fluent Mandarin is required to support Mandarin-speaking customers and collaborate with regional teams. This role offers a dynamic environment in a global electronics company.