Customer Service Representative

Flint Hills Resources; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Molex Singapore is seeking a motivated Customer Service Specialist to manage end-to-end order processing in SAP and coordinate customer requests. You will monitor backlog, support VMI coordination, and ensure on-time delivery while adhering to ISO and EH&S standards.

Fluent Mandarin is required to support Mandarin-speaking customers and collaborate with regional teams. This role offers a dynamic environment in a global electronics company.

Qualifications

• Diploma or higher with relevant Customer Service experience.
• Minimum 3 years of experience, preferably in the electronics industry.
• Strong PC literacy (Excel, Word, Outlook).
• Strong problem-solving, communication, negotiation, and decision-making skills.
• Proficient in Mandarin to better serve Mandarin-speaking customers and collaborate with counterparts.

Responsibilities

• Manage end-to-end order processing in SAP with accurate data and timely follow-up on missing or incorrect information.
• Coordinate customer requests related to order changes, including expedites, pull-in/push-out, and order adjustments.
• Monitor order backlog and initiate proactive actions to meet customer requested dates, informing customers on schedule changes.
• Analyse forecast vs. actual orders for scheduling agreements and support VMI customer coordination and billing reconciliation.
• Manage shipping activities including special arrangements, premium freight, drop-ships, and freight cost agreements.
• Handle customer complaints using SAP, coordinating corrective actions through 8D reports, credit notes, and related documentation.
• Process distribution scrap requests in accordance with contractual and company guidelines.
• Initiate SAP Master Data maintenance (customer master, CMIR, material master).
• Review customer scorecards and coordinate required actions with Sales.
• Provide monthly reporting updates and support customer visits with relevant stakeholders.
• Adhere to Molex quality, ISO, EH&S, and TQM systems, following all company processes and policies.

Skills

Order processing

Customer service

Problem solving

Negotiation

Decision making

Mandarin

Education

Diploma or higher

Tools

SAP

Excel

Word

Outlook

Job description

Our Team

You will join the Global Sales & Marketing Division, working closely with Sales Engineers, Quality, Finance, Supply Chain, IT, Product Managers, and multiple Molex entities. Externally, you will collaborate with customers, freight forwarders, and warehouse providers.

What You Will Do

• Manage end ‑ to ‑ end order processing in SAP, ensuring accuracy and timely follow ‑ up on missing or incorrect information.
• Coordinate customer requests related to order changes, including expedites, pull ‑ in/push ‑ out, and order adjustments.
• Monitor order backlog and initiate proactive actions to meet customer requested dates, informing customers on schedule changes.
• Analyse forecast vs. actual orders for scheduling agreements and support VMI customer coordination and billing reconciliation.
• Manage shipping activities including special arrangements, premium freight, drop ‑ ships, and freight cost agreements.
• Handle customer complaints using SAP, coordinating corrective actions through 8D reports, credit notes, and related documentation.
• Process distribution scrap requests in accordance with contractual and company guidelines.
• Initiate SAP Master Data maintenance (customer master, CMIR, material master).
• Review customer scorecards and coordinate required actions with Sales.
• Provide monthly reporting updates and support customer visits with relevant stakeholders.
• Adhere to Molex quality, ISO, EH&S, and TQM systems, following all company processes and policies.

Who You Are (Basic Qualifications)

• Diploma or higher with relevant Customer Service experience.
• Minimum 3 years of experience, preferably in the electronics industry.
• Good PC literacy (Excel, Word, Outlook).
• Strong problem ‑ solving, communication, negotiation, and decision ‑ making skills.
• Proficient in Mandarin to better serve our Mandarin‑speaking customers and collaborate with counterparts.

What Will Put You Ahead

• Experience with SAP or other ERP systems.
• Proactive, flexible, and customer ‑ focused mindset.
• Ability to work independently under pressure with strong organizational discipline.
• Demonstrates commercial awareness, confidentiality, and sensitivity to stakeholder needs.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, drivinginnovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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