Salon Operations Director

HR Services; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HR Services in Singapore is seeking an experienced Hair Salon Operations Director to oversee day-to-day operations of our premium hair salon and ensure smooth, efficient, high-quality service delivery.

The successful candidate will lead salon operations, staff management, customer experience and drive business performance through operational development. Mandarin ability is optional and not required for this role.

Qualifications

• 5+ years of experience in salon or service operations management.
• Proven leadership and ability to manage daily operations and staff.
• Strong customer service focus and sales performance mindset.

Responsibilities

• Oversee daily hair salon operations and ensure smooth workflow.
• Supervise salon staff and coordinate daily schedules.
• Monitor service standards, staff performance and productivity.
• Develop procedures to improve efficiency and quality.
• Maintain high standards of customer service and client experience.
• Monitor sales and service revenue against targets.
• Support staff training, development and performance management.
• Manage inventory and salon supplies; liaise with suppliers.
• Handle customer feedback professionally and resolve issues.
• Contribute to marketing initiatives to grow the business.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Sales performance

Job description

Job Title: Hair Salon Operations Director

Job Summary

We are looking for an experienced Operations Director to oversee the day-to-day operations of our premium hair salon and ensure smooth, efficient and high-quality service delivery.

The successful candidate will be responsible for salon operations, staff management, customer experience, business performance and operational development.

Key Responsibilities

• Oversee the daily operations of the hair salon and ensure smooth workflow.
• Manage, supervise and coordinate salon staff and daily schedules.
• Monitor staff performance, service standards and productivity.
• Develop and implement operational procedures to improve efficiency.
• Maintain high standards of customer service and client experience.
• Monitor sales performance, service revenue and operational targets.
• Support staff training, development and performance management.
• Manage inventory, product usage and stock levels.
• Coordinate with suppliers and ensure adequate salon supplies.
• Handle customer feedback and resolve operational issues professionally.
• Assist in developing marketing and promotional initiatives to support business growth.
• Ensure compliance with company policies, workplace safety and salon operating standards.
• Analyse business performance and recommend improvements to management.

Requirements

Minimum 5 years of relevant experience in salon, beauty, retail or service operations management.

• Strong leadership and team management skills.
• Experience managing daily business operations and staff.
• Good understanding of customer service and sales performance.
• Strong communication, organisational and problem-solving skills.
• Ability to work in a fast-paced salon environment.
• Experience in the hair and beauty industry will be an advantage
• Able to communicate in Mandarin to liaise with mandarin-speaking customers.