Hair Salon Manager

EZYHEALTH HOLDINGS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

EZYHEALTH HOLDINGS PTE. LTD. seeks an experienced Salon Operations Manager to oversee daily outlet activities and lead the salon team in delivering outstanding service. You will manage schedules, performance, and inventory while driving sales and customer satisfaction.

The role requires 2-3 years in hair salon leadership, strong communication, and a proactive approach to resolving issues in a fast-paced retail environment. Weekend and holiday coverage is required.

Qualifications

• Minimum 2-3 years in a hair salon with supervisory or management experience preferred.
• Strong knowledge of hair salon operations and services.
• Excellent leadership and team management abilities.
• Proven sales and customer service skills.
• Able to motivate a team and drive performance.
• Good communication and interpersonal skills.
• Customer-focused, responsible and proactive.
• Capable of handling complaints professionally in a fast-paced retail setting.

Responsibilities

• Manage day-to-day salon operations and ensure smooth outlet functioning.
• Lead, supervise and motivate the salon team to hit sales and service targets.
• Monitor staff performance, attendance, grooming and discipline.
• Handle customer enquiries, feedback and complaints professionally.
• Build relationships with customers to encourage repeat visits.
• Drive sales of salon services, packages and products.
• Monitor daily sales, appointments and outlet performance.
• Maintain high standards of customer service, cleanliness and hygiene.
• Manage staff schedules and daily work allocations.
• Coach and train staff on customer service, sales and salon procedures.
• Monitor inventory and stock levels of salon products and supplies.
• Ensure adherence to company policies and service standards.
• Prepare regular reports on sales, staff performance and outlet operations.

Skills

Leadership

Sales targets

Customer service

Team management

Communication

Organizational skills

Job description

Responsibilities

• Manage the day-to-day operations of the hair salon and ensure smooth outlet operations.
• Lead, supervise and motivate the salon team to achieve sales and service targets.
• Monitor staff performance, attendance, grooming and work discipline.
• Handle customer enquiries, feedback and complaints professionally.
• Build good relationships with customers and encourage repeat visits.
• Drive sales performance and promote salon services, packages and products.
• Monitor daily sales, appointments and outlet performance.
• Ensure high standards of customer service, cleanliness and salon hygiene.
• Manage staff schedules, manpower allocation and daily work arrangements.
• Coach and train staff on customer service, sales and salon procedures.
• Monitor inventory and ensure sufficient stock of salon products and supplies.
• Ensure company policies, procedures and service standards are followed.
• Prepare regular reports on sales, staff performance and outlet operations.
• Perform other duties related to salon operations as assigned by management.

Requirements

• Minimum 2-3 years of experience in a hair salon , with supervisory or management experience preferred.
• Strong knowledge of hair salon operations and services.
• Good leadership and team management skills.
• Strong sales and customer service skills.
• Able to motivate and manage a team effectively.
• Good communication and interpersonal skills.
• Customer-oriented, responsible and proactive.
• Able to handle customer complaints and resolve issues professionally.
• Able to work in a fast-paced retail environment.
• Good organizational and problem-solving skills.Willing to work weekends and public holidays according to the salon schedule.
• Hairdressing experience or professional hair qualifications will be an added advantage.