Salesforce CRM POC Business Analyst – Case Mgmt

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JOBSTER PRIVATE LTD. is seeking an IT Business Analyst to support the evaluation of Salesforce as a SaaS CRM platform for case management and customer service operations.

The role focuses on gathering business requirements, mapping end-to-end user journeys, developing evaluation scenarios, and assessing the platform's ability to meet business and operational needs. Responsibilities include engaging stakeholders to capture requirements, creating user stories, coordinating UAT, and documenting

Qualifications

• Bachelor's or diploma in IT, business or related field.
• Experience gathering business/functional requirements.
• Familiarity with CRM, case management or workflow platforms.
• Ability to translate requirements into user stories and acceptance criteria.
• Experience in UAT planning and evaluation reports.

Responsibilities

• Gather business requirements and document functional specs for CRM.
• Map end-to-end case processing workflows and user journeys.
• Design test scenarios and coordinate UAT with stakeholders.
• Analyze results and provide recommendations for platform fit.
• Prepare evaluation reports and knowledge transfer materials.

Skills

Business analysis

Requirements gathering

Process mapping

User stories

UAT coordination

Stakeholder engagement

Education

Degree in IT/CS/Business Information Systems

Tools

Salesforce

MS Visio

Jira

Job description

JOBSTER PRIVATE LTD. is seeking an IT Business Analyst to support the evaluation of Salesforce as a SaaS CRM platform for case management and customer service operations.

The role focuses on gathering business requirements, mapping end-to-end user journeys, developing evaluation scenarios, and assessing the platform's ability to meet business and operational needs. Responsibilities include engaging stakeholders to capture requirements, creating user stories, coordinating UAT, and documenting