Salesforce Business Analyst

Cognizant; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Cognizant in Singapore is seeking an experienced Business Analyst / Scrum Master to analyze an organization, assess current processes and design future-state solutions that align business needs with technology.

You will lead Agile ceremonies, craft and groom user stories, manage the product backlog, and drive Salesforce implementation efforts with cross-functional teams to ensure successful deployments and adoption.

Qualifications

• Min 5 years' experience in IT-related roles.
• 3 years’ experience as a Business Analyst, Scrum Master or Product Owner in Agile projects.
• Salesforce Certified Business Analyst or Salesforce Administrator certification desirable.
• Experience with Salesforce configurations, customizations and integration.

Responsibilities

• Analyze an organization and design its processes and systems, assessing the business model and its tech integration.
• Assess current state, identify requirements, and define the future state or solution.
• Elicit, scope, and manage business requirements.
• Lead the scrum team, run ceremonies, craft user stories, and manage the backlog.
• Drive deployment, adoption, and operations of the solution; collaborate with developers to troubleshoot.

Skills

Agile experience

Business analysis

Scrum Master

Salesforce exposure

Education

IT-related tertiary education

Tools

Salesforce

CRM integration

Job description

• Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution.
• Research, gather and synthesize information.
• Elicit, scope, and manage business requirements.
• Lead the scrum team, conduct scrum ceremonies
• Crafting and grooming of user stories, acceptance criteria, managing product backlog.
• Drive smooth deployment, adoption, and operations of the solution.
• Help drive the implementation of Salesforce solutions.
• Work with developers to understand and troubleshoot technical problems, as needed.

Requirements:

• Min 5 years' experience required, IT related tertiary education.
• 3 years’ experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects
• Good to be Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).
• Basic Salesforce configuration experience / have completed
• Experience in full software / product development life cycles sing Agile Methodology.
• Proven experience working on Salesforce implementations, including configuration, customization, and integration of salesforce with other systems.

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Hirer responsiveness Salary match Number of applicants

Information Technology Services More than 10,000 employees

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.

We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes.

From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world.

See how at cognizant.ai | Follow us @cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.

We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes.

From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world.

See how at cognizant.ai | Follow us @cognizant

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