Sales Team Lead — Customer Experience & Inventory Oversight

51 EMPLOYMENT AGENCY PTE. LTD.

Singapore

On-site

SGD 42,000 - 66,000

Full time

14 days+

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Job summary

51 Employment Agency PTE. LTD. is seeking a capable supervisor to support retail operations and help drive customer satisfaction in our team.

The role involves greeting and assisting customers, addressing inquiries and complaints, and guiding staff in sales activities, inventory, and service quality. The ideal candidate will monitor performance, help improve pricing policies, and participate in trade shows to identify new products and services, ensuring smooth day-to-day operations and strong

Qualifications

Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business
Resolve customer complaints regarding services, products or personnel
Provide staff with assistance in performing difficult or complicated duties
Monitor sales staff performance to ensure that goals are met

Responsibilities

Greet and assist customers
Respond to customer inquiries and complaints
Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Inventory stock and reorder when necessary
Instruct staff on how to handle difficult or complicated sales
Formulate pricing policies and accuracy
Attend trade shows to identify new products and services