Sales Team Lead: Customer Experience & Growth

NA FRESH & FROZEN PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NA FRESH & FROZEN PTE. LTD.

in Singapore is seeking an experienced retail supervisor to lead store operations, greet customers, respond to inquiries, and supervise staff across sales, inventory, and cash handling. The role focuses on maintaining service quality, inventory management, pricing policies, training employees, and coordinating with vendors to ensure smooth daily performance and achievement of financial targets.

Responsibilities

• Greet and assist customers
• Respond to customer inquiries and complaints
• Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods
• Inventory stock and reorder when necessary
• Instruct staff on how to handle difficult or complicated sales
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions
• Formulate pricing policies and accuracy
• Attend trade shows to identify new products and services
• Coach, counsel, recruit, train and discipline employees

Job description

NA FRESH & FROZEN PTE. LTD.

in Singapore is seeking an experienced retail supervisor to lead store operations, greet customers, respond to inquiries, and supervise staff across sales, inventory, and cash handling. The role focuses on maintaining service quality, inventory management, pricing policies, training employees, and coordinating with vendors to ensure smooth daily performance and achievement of financial targets.