Sales Support Manager (Freight Forwarding)

Harold Express; Singapore; Remote; SGD 60,000 - 90,000; Full time

Job summary

Harold Express is seeking a Sales Support Manager to reinforce the sales function, bridging Operations and Business Development. The role focuses on driving auto-rating efficiency, managing global RFQs, ensuring billing accuracy, and supporting the sales team to close deals and optimize profit and loss.

You will orchestrate multi-country opportunities, provide compliant quotations, and contribute to KPIs for quoting efficiency, while driving EDI processes and global sales process implementation

Qualifications

• 5-10 years of working experience, preferably in the Freight Forwarding industry.
• Pro-active, solution-oriented, and hands-on.
• Ability to work independently and within a (virtual) team environment.
• Ability to translate customer needs into business-supporting solutions.
• Strong time and task management skills, able to plan, organize, and handle multiple assignments.
• Communicative, able to build trustful relationships across cultural differences and geographical distance.
• Well-organized with an interest in developing structures, methods, and tools.
• Pragmatic, flexible, and able to establish effective working relationships.

Responsibilities

• Provide comprehensive support to the entire sales department with client freight requests, understanding their requirements to help close deals and optimize P&L.
• Analyze sales opportunities and negotiate with procurement to improve hit rates.
• Support Tender Management alongside Business Development and stakeholders to provide competitive solutions and offers.
• Maintain a working folder of updated and competitive costs.
• Support sales initiative campaigns and increase overall hit rate and market share.
• Orchestrate multi-country opportunities and support global RFQs.
• Provide quotations to customers aligned with their freight management needs, company SOPs, and industry policies to ensure compliance and increase revenue.
• Contribute to the development of departmental KPIs for auto-rating and quoting efficiency.
• Ensure ongoing communication and alignment between Operations and Business Development to ensure optimum profitability and compliance of billing accuracy.
• Drive EDI processes with the Core team and BPO as a Key User to minimize auto-rating issues.
• Improve the utilization of eService tools through training, education, and compliance.
• Provide training and guidance to Sales Support Executives to ensure EDI compliance and higher success in closing opportunities.
• Support the implementation of the Global Sales Process, including training and compliance.
• Enforce commercial rules and increase consistency of services and pricing.

Job description

We are partnering with a leading global freight forwarding and logistics company to appoint a Sales Support Manager. You will be the backbone of the sales department, bridging the gap between Operations and Business Development. Your focus will be on driving auto-rating efficiency, managing global RFQs, ensuring billing accuracy, and providing vital support to the sales team to help them close deals and optimize profit and loss.

Key Responsibilities:

• Provide comprehensive support to the entire sales department with client freight requests, understanding their requirements to help close deals and optimize P&L.
• Analyze sales opportunities and negotiate with procurement to improve hit rates.
• Support Tender Management alongside Business Development and stakeholders to provide competitive solutions and offers.
• Maintain a working folder of updated and competitive costs.
• Support sales initiative campaigns and increase overall hit rate and market share.

Key Account Support & RFQs:

• Orchestrate multi-country opportunities and support global RFQs.
• Provide quotations to customers aligned with their freight management needs, company SOPs, and industry policies to ensure compliance and increase revenue.
• Contribute to the development of departmental KPIs for auto-rating and quoting efficiency.
• Ensure ongoing communication and alignment between Operations and Business Development to ensure optimum profitability and compliance of billing accuracy.

Process, EDI & Training:

• Drive EDI processes with the Core team and BPO as a Key User to minimize auto-rating issues.
• Improve the utilization of eService tools through training, education, and compliance.
• Provide training and guidance to Sales Support Executives to ensure EDI compliance and higher success in closing opportunities.
• Support the implementation of the Global Sales Process, including training and compliance.
• Enforce commercial rules and increase consistency of services and pricing.

Key Requirements:

• 5-10 years of working experience, preferably in the Freight Forwarding industry.
• Pro-active, solution-oriented, and hands-on.
• Ability to work independently and within a (virtual) team environment.
• Ability to translate customer needs into business-supporting solutions.
• Strong time and task management skills, able to plan, organize, and handle multiple assignments.
• Communicative, able to build trustful relationships across cultural differences and geographical distance.
• Well-organized with an interest in developing structures, methods, and tools.
• Pragmatic, flexible, and able to establish effective working relationships.