Sales Support Manager (Freight Forwarding)

HAROLD CONSULTANCY; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

HAROLD CONSULTANCY, in Singapore, partners with a leading global freight forwarding and logistics company to appoint a Sales Support Manager. You will be the backbone of the sales department, bridging Operations and Business Development, focusing on driving auto-rating efficiency, managing global RFQs, ensuring billing accuracy, and supporting the sales team to close deals and optimize P&L.

The role requires 5–10 years in freight forwarding, strong commercial acumen, and the ability to work

Qualifications

• 5–10 years of working experience, preferably in the Freight Forwarding industry.
• Pro-active, solution-oriented, and hands-on.
• Ability to work independently and within a (virtual) team environment.
• Ability to translate customer needs into business-supporting solutions.
• Strong time and task management skills, able to plan, organize, and handle multiple assignments.
• Communicative, able to build trustful relationships across cultural differences and geographical distance.
• Well-organized with an interest in developing structures, methods, and tools.

Responsibilities

• Provide comprehensive support to the sales department with client freight requests to help close deals and optimize P&L.
• Analyze sales opportunities and negotiate with procurement to improve hit rates.
• Support Tender Management alongside Business Development for competitive solutions and offers.
• Maintain a working folder of updated and competitive costs.
• Support sales initiative campaigns to increase hit rate and market share.
• Orchestrate multi-country opportunities and support global RFQs.
• Provide quotations aligned with customer needs and company SOPs to increase revenue.
• Contribute to KPI development for auto-rating and quoting efficiency.
• Ensure communication between Operations and Business Development for profitability and billing accuracy.
• Drive EDI processes with Core team and BPO as a Key User to minimize issues.

Skills

Freight forwarding

Cross-functional collaboration

Sales support

Negotiation

Time management

Tools

EDI systems

CRM software

Job description

Location: Singapore

Industry: Freight Forwarding & Logistics

About the Role:

We are partnering with a leading global freight forwarding and logistics company to appoint a Sales Support Manager. You will be the backbone of the sales department, bridging the gap between Operations and Business Development. Your focus will be on driving auto-rating efficiency, managing global RFQs, ensuring billing accuracy, and providing vital support to the sales team to help them close deals and optimize profit and loss.

Key Responsibilities:

Sales Support & Tender Management:

• Provide comprehensive support to the entire sales department with client freight requests, understanding their requirements to help close deals and optimize P&L.


• Analyze sales opportunities and negotiate with procurement to improve hit rates.


• Support Tender Management alongside Business Development and stakeholders to provide competitive solutions and offers.


• Maintain a working folder of updated and competitive costs.


• Support sales initiative campaigns and increase overall hit rate and market share.

Key Account Support & RFQs:

• Orchestrate multi-country opportunities and support global RFQs.


• Provide quotations to customers aligned with their freight management needs, company SOPs, and industry policies to ensure compliance and increase revenue.


• Contribute to the development of departmental KPIs for auto-rating and quoting efficiency.


• Ensure ongoing communication and alignment between Operations and Business Development to ensure optimum profitability and compliance of billing accuracy.

Process, EDI & Training:

• Drive EDI processes with the Core team and BPO as a Key User to minimize auto-rating issues.


• Improve the utilization of eService tools through training, education, and compliance.


• Provide training and guidance to Sales Support Executives to ensure EDI compliance and higher success in closing opportunities.


• Support the implementation of the Global Sales Process, including training and compliance.


• Enforce commercial rules and increase consistency of services and pricing.

Key Requirements:

• 5-10 years of working experience, preferably in the Freight Forwarding industry.


• Pro-active, solution-oriented, and hands-on.


• Ability to work independently and within a (virtual) team environment.


• Ability to translate customer needs into business-supporting solutions.


• Strong time and task management skills, able to plan, organize, and handle multiple assignments.


• Communicative, able to build trustful relationships across cultural differences and geographical distance.


• Well-organized with an interest in developing structures, methods, and tools.


• Pragmatic, flexible, and