Sales Support Lead - Global Freight & RFQ Excellence

HAROLD CONSULTANCY; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

HAROLD CONSULTANCY, in Singapore, partners with a leading global freight forwarding and logistics company to appoint a Sales Support Manager. You will be the backbone of the sales department, bridging Operations and Business Development, focusing on driving auto-rating efficiency, managing global RFQs, ensuring billing accuracy, and supporting the sales team to close deals and optimize P&L.

The role requires 5–10 years in freight forwarding, strong commercial acumen, and the ability to work

Qualifications

• 5–10 years of working experience, preferably in the Freight Forwarding industry.
• Pro-active, solution-oriented, and hands-on.
• Ability to work independently and within a (virtual) team environment.
• Ability to translate customer needs into business-supporting solutions.
• Strong time and task management skills, able to plan, organize, and handle multiple assignments.
• Communicative, able to build trustful relationships across cultural differences and geographical distance.
• Well-organized with an interest in developing structures, methods, and tools.

Responsibilities

• Provide comprehensive support to the sales department with client freight requests to help close deals and optimize P&L.
• Analyze sales opportunities and negotiate with procurement to improve hit rates.
• Support Tender Management alongside Business Development for competitive solutions and offers.
• Maintain a working folder of updated and competitive costs.
• Support sales initiative campaigns to increase hit rate and market share.
• Orchestrate multi-country opportunities and support global RFQs.
• Provide quotations aligned with customer needs and company SOPs to increase revenue.
• Contribute to KPI development for auto-rating and quoting efficiency.
• Ensure communication between Operations and Business Development for profitability and billing accuracy.
• Drive EDI processes with Core team and BPO as a Key User to minimize issues.

Skills

Freight forwarding

Cross-functional collaboration

Sales support

Negotiation

Time management

Tools

EDI systems

CRM software

Job description

HAROLD CONSULTANCY, in Singapore, partners with a leading global freight forwarding and logistics company to appoint a Sales Support Manager. You will be the backbone of the sales department, bridging Operations and Business Development, focusing on driving auto-rating efficiency, managing global RFQs, ensuring billing accuracy, and supporting the sales team to close deals and optimize P&L.

The role requires 5–10 years in freight forwarding, strong commercial acumen, and the ability to work