Sales Support Executive

Upper Spring Consulting; Singapore; On-site; SGD 33,480 - 58,032; Full time

Job summary

Upper Spring Consulting is seeking an experienced Sales Support Executive to assist the Commercial Team with quotations and CRM data integrity in Singapore. You will coordinate with Sales Managers, Presales Consultants, vendors, and distributors while supporting marketing activities and post‑event follow‑ups.

Ideal candidates have 1–3 years in sales support or CRM roles, a relevant diploma/degree, and strong organizational and communication skills.

Qualifications

• Diploma or degree in Business Admin, Marketing, IT, or related fields.
• 1–3 years of experience in sales support, sales administration, or CRM coordination.
• Fresh graduates with strong organisation and communication skills may be considered.
• Experience in IT distribution or system integration is an advantage.
• Proficient with Microsoft Office; experience with CRM is preferred.

Responsibilities

• Prepare accurate sales quotations, including revisions, renewals, and tender/proposal docs.
• Maintain and update CRM records for customers, prospects, vendors, distributors, and partners.
• Ensure CRM data accuracy, remove duplicates, and generate CRM reports as needed.
• Coordinate communication between Sales Managers, Presales Consultants, vendors, and distributors.
• Track quotation status, follow up on pending quotes, and monitor validity periods.
• Assist in coordinating customer meetings and maintaining sales docs and files.
• Request pricing, approvals, product availability, and lead times from vendors/distributors.
• Support marketing events, seminars, webinars, and workshops, including logistics and follow-up.
• Maintain quotation archives, customer correspondence, and version control.
• Prepare weekly quotation reports, CRM activity reports, and assist with sales pipeline reporting.
• Support onboarding of new vendors/distributors and coordinate sample or demo equipment.
• Perform general administrative duties as assigned by the Manager.

Skills

Organisational skills

Communication skills

CRM administration

Sales support

Vendor coordination

Microsoft Office

Education

Diploma or Degree in Business Administration, Marketing, IT or related fields

Tools

CRM systems

ERP systems

Quotation/Proposals tools

Job description

We are assisting our client, a leading technology solutions provider specialising in IT networking, cybersecurity, and enterprise systems integration, in searching for an experienced Sales Support Executive. The Sales Support Executive provides comprehensive administrative and operational support to the Commercial Team, including Sales Managers and Presales Consultants. The role is responsible for preparing accurate quotations, maintaining CRM data integrity, coordinating with vendors and distributors, and supporting marketing and event activities. This position plays a critical part in ensuring smooth sales operations and enhancing overall commercial efficiency.

Responsibilities

• Prepare accurate and complete sales quotations, including revisions, renewals, and tender/proposal documentation.
• Maintain and update CRM records for customers, prospects, vendors, distributors, and partners.
• Ensure CRM data accuracy, remove duplicate entries, and generate CRM reports when required.
• Coordinate communication between Sales Managers, Presales Consultants, vendors, and distributors.
• Track quotation status, follow up on pending quotations, and monitor quotation validity periods.
• Assist in coordinating customer meetings and maintaining sales documentation and files.
• Request pricing, special approvals, product availability, and lead times from vendors and distributors.
• Support marketing events, seminars, webinars, and workshops, including registration, logistics, materials preparation, and post‑event follow‑up.
• Maintain quotation archives, customer correspondence records, and proper document version control.
• Prepare weekly quotation reports, CRM activity reports, and assist with sales pipeline and management reporting.
• Support onboarding of new vendors and distributors and coordinate sample or demonstration equipment.
• Perform general administrative duties as assigned by the Manager.

Requirements

• Diploma or Degree in Business Administration, Marketing, Information Technology, Information Systems, or related fields.
• 1–3 years of experience in sales support, sales administration, sales coordination, customer service, CRM administration, or marketing/event coordination.
• Fresh graduates with strong organisational and communication skills may also be considered.
• Experience in IT distribution, system integration, or technology‑related companies is an advantage.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Experience with CRM systems is preferred.
• Ability to learn and use quotation, ERP, CRM, and other business systems.
• Basic understanding of quotations, purchase orders, invoices, and sales processes.