Sales Support Specialist (ICT)

StarHub; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

StarHub is seeking a Sales Support Specialist in Singapore to support the sales process from quotation generation through to order submission. You will work with customers, vendors, and internal teams to ensure accurate documentation and a smooth pipeline.

Responsibilities include handling quotations, coordinating with stakeholders, and maintaining records to enable timely order processing and customer satisfaction.

Qualifications

• Diploma in any field and at least 3 years of Inside Sales or related experience.
• Experience supporting enterprise or commercial customers is an advantage.
• Experience in telecommunications, IT, or technology services is a plus.

Responsibilities

• Handle the sales cycle for assigned transactions from quotation generation to order raising.
• Liaise with customers and vendors to clarify quotation details and product requirements.
• Support the Lead Sales Specialist in managing key accounts and coordinating customer needs.
• Prepare quotations, source quotations from suppliers, and maintain pipeline tracking.
• Ensure timely submission of documents for order processing and service fulfilment.
• Maintain accurate records of quotations, orders, and customer communications.
• Follow up on sales activities to drive customer satisfaction and conversions.
• Coordinate handover with internal stakeholders for smooth order execution.

Skills

Communication skills

Coordination

Follow-up skills

Education

Diploma in any field

Tools

Microsoft Office

CRM systems

Job description

Job Purpose

The Sales Support Specialist is responsible for supporting the sales process from quotation generation through to sales order submission. This role works closely with customers, vendors, the Lead Sales Specialist, and internal post‑sales teams to ensure timely coordination, accurate documentation, and smooth pipeline progression. The role also supports key account management activities and sales administration to help drive business growth and operational efficiency.

Responsibilities

• Handle the sales cycle for assigned transactions, from quotation generation to sales order raising.
• Liaise with customers and vendors to clarify quotation details, pricing, and product or service requirements.
• Support the Lead Sales Specialist in managing key accounts and coordinating customer requirements.
• Perform sales administrative duties, including preparing quotations, sourcing quotations from suppliers, and maintaining pipeline tracking.
• Liaise with post‑sales teams to obtain and submit supporting documents required for order processing and service fulfilment.
• Maintain accurate records of quotations, orders, pipeline status, and customer communications.
• Ensure timely follow‑up on sales activities to support customer satisfaction and order conversion.
• Work closely with internal stakeholders to ensure smooth handover and execution of customer orders.
• Comply with internal processes, sales governance, and documentation standards.

Requirements

• Diploma in any field with at least 3 years of experience in Inside Sales, Telemarketing, Sales Administration, or B2B Account Support.
• Experience supporting enterprise or commercial customers is an advantage.
• Prior exposure to telecommunications, IT, or technology services will be an added advantage.
• Strong communication, coordination and follow-up skills.
• Able to manage multiple priorities and work accurately under tight deadlines.
• Proficient in Microsoft Office and CRM systems.
• Meticulous and good organisational skills.