Sales Support / Customer Service Executive – Independent Contractor

Aquila Talent; Singapore; Hybrid; SGD 52,000 - 70,000; Full time

Job summary

Aquila Talent is seeking an experienced Sales Support / Customer Service professional to support marine lubricants and oils customers in Singapore. The role involves end-to-end order fulfillment, coordinating deliveries, resolving issues, and maintaining strong customer relationships in a fast-paced environment.

Ideal candidates have 5–7 years in order management or related fields, a Diploma/Degree in SCM or related discipline, and excellent English communication.

Qualifications

• 5–7 years hands-on order management experience.
• Diploma or degree in Supply Chain Management, Business, Sales and Marketing, or related discipline.
• Excellent written and spoken English; proactive and organized.

Responsibilities

• Handle customer inquiries regarding availability, pricing, surcharges, and lead times.
• Coordinate with Sales on pricing, supply arrangements, and payment terms.
• Manage end-to-end order-to-delivery process for timely fulfillment.
• Liaise with customers, global supply teams, and delivery agents.
• Address changes in delivery requirements, logistics challenges, and constraints.
• Prepare and submit delivery documents to support invoicing.

Skills

Order management

Customer service

Sales support

Supply chain

Coordination

MS Excel

English proficiency

Education

SCM Diploma/degree

Tools

MS Office

MS Excel

Job description

Work Arrangement: Hybrid – 3 days onsite, 2 days remote

Applicants must already be legally eligible to undertake this engagement in Singapore. Visa sponsorship and relocation support are not available.

About the Opportunity

We are looking for an experienced Sales Support / Customer Service professional to support customer accounts in Singapore within the marine lubricants and oils industry.

This opportunity is suited to a proactive, customer-focused professional who can manage the end-to-end order fulfillment process, coordinate deliveries, resolve customer issues, and maintain strong customer relationships in a fast-paced, time-sensitive environment.

Key Responsibilities

• Handle customer inquiries regarding product availability, pricing, delivery surcharges, and lead times.
• Coordinate with Sales on account-specific pricing, supply arrangements, and payment terms.
• Manage the full order-to-delivery process to ensure accurate and timely order fulfillment.
• Liaise with customers, global supply teams, and local delivery agents to coordinate deliveries.
• Address changes in delivery requirements, logistical challenges, and supply constraints.
• Prepare and submit delivery documentation to support invoicing.
• Monitor outstanding payments and follow up with customers as necessary.
• Maintain positive customer relationships and monitor account performance.
• Follow applicable quality, environmental, and operational procedures.
• Collaborate with team members and provide backup support when needed, including handling urgent, time-sensitive requests.

Requirements

• 5–7 years of hands-on Order Management experience, preferably covering the full order fulfillment cycle.
• Relevant experience in sales support, customer service, supply chain, or order coordination.
• Diploma or degree in Supply Chain Management, Business, Sales and Marketing, or a related discipline.
• Excellent communication, customer service, coordination, and problem-solving skills.
• Proactive, meticulous, organized, and able to work independently.
• Proficient in Microsoft Excel and other MS Office applications.
• Excellent written and spoken English.
• Able to manage urgent customer requests and time-sensitive delivery schedules.
• Marine industry experience is an advantage but not mandatory.
• Submission of invoices and supporting timesheets is required for payment processing.
• Applicable personal statutory contributions and tax obligations will be handled in accordance with relevant requirements and the agreed engagement structure.
• Applicants must be legally eligible to undertake the engagement in Singapore.
• Visa sponsorship and relocation support are not available.

This is an urgent opening. We welcome applications from qualified candidates who are comfortable with the Independent Contractor arrangement.