Sales Support Admin

PACIFIC INTERNET (S) PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

PACIFIC INTERNET (S) PTE. LTD. is seeking a logistics and sales support coordinator in Singapore to manage hardware deliveries, scheduling, and CRM data integrity.

You will liaise with courier partners and internal teams to ensure efficient delivery operations and accurate documentation. The role requires attention to detail, strong organisational skills, and familiarity with CRM systems and inventory processes.

Qualifications

• Prior experience in logistics coordination or sales support preferred.
• Strong attention to detail and accurate record-keeping.
• Excellent organisational and time management skills.
• Proactive with good communication and coordination abilities.
• Comfortable using CRM systems and inventory records.

Responsibilities

• Coordinate the full hardware delivery process from scheduling to follow-up to ensure on-time delivery.
• Generate daily delivery orders and ensure all documentation is complete and issued on time.
• Liaise with internal teams and courier partners to ensure smooth delivery execution.
• Validate monthly courier invoices to support finance in cost tracking and payments.
• Maintain accurate CRM data for contracts, work orders, delivery records, and customer info.
• Digitise past paper records by scanning and organising electronic copies.
• Own CRM logistics and delivery-system process issues with the team.
• Scan equipment barcodes and update inventory for asset tracking and fulfilment.
• Perform general administrative duties to support the sales/support team.
• Carry out ad hoc tasks as directed by the Manager.

Skills

CRM systems

Barcode scanning

Microsoft Office

Logistics coordination

Job description

Own and coordinate the full hardware delivery process, including logistical arrangements, delivery scheduling, and follow-up to ensure prompt delivery to customers.

• Generate delivery orders for daily deliveries and ensure all delivery documentation is accurate, complete, and issued on time.
• Liaise with internal teams, courier partners, and relevant stakeholders to support smooth delivery execution and resolve delivery-related matters where required.
• Validate and check monthly courier invoices to support Sales Support team and Finance in invoice validation, cost tracking, and payment processing.
• Maintain accurate and timely data entry in CRM, ensuring mobile contracts, work orders, delivery records, customer information, and related logistics updates are properly recorded and kept up to date.
• Support the digitisation of past paper records by scanning, organising, and maintaining electronic records for easier retrieval and improved record management.
• Take ownership of CRM logistics and delivery-related system process issues with relevant team to ensure data accuracy, and operational visibility.
• Scan equipment barcodes and update inventory records to support accurate asset tracking, stock accountability, and delivery fulfilment.
• Perform general administrative duties to Sales support team as required to support day-to-day service delivery, logistics operations, and team coordination.
• Carry out ad hoc tasks and assignments as directed by the Manager.

Job Requirements:

• Prior experience in logistics coordination, delivery administration, sales support, operations support, or a similar administrative role is preferred.
• Strong attention to detail with the ability to maintain accurate records, delivery documentation, invoice information, and system updates.
• Good organisational and time management skills, with the ability to manage daily delivery activities, multiple requests, and recurring administrative tasks.
• Comfortable working with CRM systems, inventory records, barcode scanning processes.
• Good efficiency with Microsoft Office applications.
• Good communication and coordination skills to work effectively with internal teams, courier partners, Finance, Sales Support, and other stakeholders.
• Proactive and process-oriented mindset, with willingness to support system improvements and operational efficiency initiatives.