Sales Representative

Novartis; Singapore; Presencial; SGD 60 000 - 80 000; Tempo integral

Resumo da oferta

Novartis is seeking a Sales Representative in Singapore to drive customer interactions and sales growth. You will identify high-potential customers, build relationships with HCPs, and deliver value-based engagement while upholding ethical standards.

You will collaborate with cross-functional teams, gather customer insights, and translate feedback into actions that enhance patient outcomes. Fluency in English and at least 2 years in pharma sales are required.

Qualificações

• At least 2 years of pharma sales experience in pharma industry.
• Fluent and proficient in English (written and spoken).
• Strong negotiation and analytical skills.
• Immunology related experience is preferred.

Responsabilidades

• Identify and prioritize high-potential customers through data analysis to influence prescription decisions.
• Drive sales performance through orchestrated customer experiences.
• Engage in value-based conversations with HCPs to understand challenges and opportunities.
• Personalize engagement journeys for target HCPs using multiple channels.
• Collaborate with cross-functional teams to design solutions addressing customer needs.

Conhecimentos

Fluent English

Negotiation

Analytical skills

Cross-functional coordination

Key account management

Sales techniques

Customer insights

English communication

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Job Description Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

Job Description

Major accountabilities:

• Drive Competitive Sales Growth
  • Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
  • Drive sales performance through the skilful orchestration of positive customer experiences
• Engage and Build Relationships.
  • Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision‑drivers, pain points and opportunities.
  • Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
  • Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
  • Deliver memorable, customer‑centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
  • Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Develop Deep Customer Insights and Understanding
  • Gather insights on the customer’s business to uncover what is important to them.
  • Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
  • Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
  • Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product‑and indication‑related content, campaigns and interaction plans.
• Deliver Value to Customers and Patients.
  • Collaborate compliantly with cross‑functional teams to design and implement solutions that address unmet customer and patient needs.
  • Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value‑add solutions.
  • Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don’t seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.

Essential Requirement:

• At least 2 years of pharma sales experience in pharma industry
• Bachelor degree is required
• Immunology related experience is preferred
• Fluent and proficient in English (written and spoken)
• Strong negotiation and analytical skills.

Skills Desired

Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross‑Functional Coordination, Cross‑Functional Work, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, Technical Knowledge