Sales Representative

SG04 (FCRS = SG004) Novartis Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Novartis Singapore Pte Ltd is seeking a Sales Representative to lead customer interactions and drive sales growth in a compliant, ethical manner. The role focuses on building deep relationships with healthcare professionals and stakeholders to deliver value for patients.

You will analyze data to identify high-potential customers, tailor engagement journeys across in-person and virtual channels, and collaborate with cross-functional teams to develop solutions that address unmet needs for the

Qualifications

• At least 2 years of pharma sales experience in the pharma industry.
• Bachelor degree is required.
• Immunology related experience is preferred.
• Fluent and proficient in English (written and spoken).
• Strong negotiation and analytical skills.

Responsibilities

• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders).
• Drive sales performance through orchestration of positive customer experiences.
• Engage and build relationships with customers.
• Personalize and orchestrate customer engagement journeys for target HCPs.
• Collaborate with HCPs to develop sustained partnerships for Novartis.
• Deliver memorable, customer-centric experiences beyond clinical differentiation.
• Establish relationships with opinion leaders and top medical influencers.
• Develop deep customer insights and understanding from data sources.
• Share customer insights with internal stakeholders to support campaigns and content.
• Collaborate cross-functionally to design and implement solutions addressing unmet needs.
• Act as a trusted partner to help customers run their business with integrity and ethics.
• Adhere to Novartis Code of Ethics and Values in all interactions.

Skills

Pharma sales

HCP engagement

Data analysis

Relationship building

Negotiation

Communication skills

Education

Bachelor's degree

Job description

Job Description Summary

The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

Job Description Major accountabilities

Drive Competitive Sales Growth Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions. Drive sales performance through the skilful orchestration of positive customer experiences Engage and Build Relationships. Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities. Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels. Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time). Develop Deep Customer Insights and Understanding Gather insights on the customer’s business to uncover what is important to them. Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations. Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans. Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans. Deliver Value to Customers and Patients. Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs. Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors

Essential Requirement

At least 2 years of pharma sales experience in pharma industry Bachelor degree is required Immunology related experience is preferred Fluent and proficient in English (written and spoken) Strong negotiation and analytical skills

Skills Desired

Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross-Functional Coordination, Cross-Functional Work, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, Technical Knowledge

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.