Sales Operations Specialist

CHUAN HONG SENG TRADING; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

CPF contributions

Overtime pay

Other company benefits

Job summary

CHUAN HONG SENG TRADING in Singapore seeks a responsible, organised Sales Administrator to support daily sales operations, process customer orders, prepare sales documents, and coordinate with warehouse and delivery teams. The role involves handling customer enquiries and maintaining sales records.

Experience in sales administration, order processing or food wholesale and distribution is an advantage; ability to multitask in a fast-paced environment is essential.

Qualifications

• Minimum GCE 'N' Level, 'O' Level or equivalent qualification.
• Previous experience in sales administration, order processing or customer service is preferred.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience using AutoCount or similar accounting/inventory systems is an advantage.
• Good communication and interpersonal skills.
• Able to communicate effectively in English; additional language skills are an advantage.
• Detail-oriented, organised and able to multitask.

Responsibilities

• Provide daily administrative and operational support to the sales team.
• Process customer orders accurately and efficiently.
• Prepare quotations, invoices, delivery orders (DO) and other sales-related documents.
• Coordinate with warehouse staff and delivery drivers to ensure timely order fulfilment.
• Handle customer enquiries regarding product availability, pricing, orders and delivery schedules.
• Monitor and follow up on outstanding orders, pending deliveries and customer requests.
• Check stock availability and coordinate with the warehouse team when necessary.
• Update and maintain customer records, product information and sales databases.
• Assist in preparing daily, weekly and monthly sales reports.
• Liaise with customers, suppliers and internal departments to ensure smooth sales operations.
• Assist with payment follow-ups and coordinate with the Accounts Department when required.
• Maintain proper filing and documentation of sales transactions.
• Handle customer feedback and assist in resolving order or delivery discrepancies.
• Perform other administrative duties assigned by management.
• 协助销售团队处理日常行政及营运工作。
• 准确、及时地处理客户订单。
• 准备报价单、发票、送货单（DO）及其他销售相关文件。
• 与仓库人员及送货司机协调，确保订单按时完成及配送。
• 处理客户有关产品库存、价格、订单及送货安排的咨询。
• 跟进未完成订单、待配送货物及客户要求。
• 核对产品库存，并在需要时与仓库部门协调。
• 更新及维护客户资料、产品信息和销售记录。
• 协助准备每日、每周及每月销售报告。
• 与客户、供应商及公司内部部门沟通，确保销售流程顺利进行。
• 必要时协助跟进客户付款，并与会计部门协调。
• 妥善整理及归档销售文件和交易记录。
• 处理客户反馈，并协助解决订单或送货数量不符等问题。
• 完成管理层安排的其他行政工作。

Skills

Detail oriented

Multitask

Communication skills

English proficiency

Microsoft Office

Education

GCE 'N'/O' Level or equivalent

Tools

AutoCount

Job description

CHUAN HONG SENG TRADING in Singapore seeks a responsible, organised Sales Administrator to support daily sales operations, process customer orders, prepare sales documents, and coordinate with warehouse and delivery teams. The role involves handling customer enquiries and maintaining sales records.

Experience in sales administration, order processing or food wholesale and distribution is an advantage; ability to multitask in a fast-paced environment is essential.