Sales Operations Associate (Order Processing)

Shimadzu (Asia Pacific); Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

Shimadzu (Asia Pacific) seeks an orderly, proactive administrator to manage customer orders from distributors and subsidiaries across ASEAN, South Asia, and India. You will coordinate with shipping documentation, advise on stock, and create new customer accounts with precise documentation.

The role requires at least three years in order processing and trade documentation, with familiarity in LC and trade finance and SAP/Oracle ERP systems to ensure smooth shipments and accurate records.

Qualifications

• Three years of experience in order processing, shipping and trade documentations.
• Knowledge of Incoterms and LC, D/P, D/A, BG preferred.
• Familiar with ERP systems such as SAP or Oracle.

Responsibilities

• Ensure accurate and timely processing of customer orders from distributors and subsidiaries.
• Check LC copy and advise customer for LC discrepancies.
• Coordinate with Shipping Documentation team to arrange shipment with handover of accurate documentation and information.
• Advise distributors and subsidiaries on stock availability.
• Prepare commission note.
• Create new account codes in system for new customers.
• Build and maintain relationships with distributors and subsidiaries.

Skills

Order processing

Shipping

Trade documentation

Inter-personal communication

MS Office 365

Education

Diploma in Business, Logistics, Trade Finance, Supply Chain Management or any discipline

Tools

SAP

Oracle

Job description

You will be a key member of a dynamic team. As part of this position, you will take ownership of order processing and deliver strong administrative support to subsidiaries and business partners serving ASEAN, South Asia, and India.

Key Responsibilities

• Ensure accurate and timely processing of customer orders from distributors and subsidiaries.


• Check LC copy and advise customer for LC discrepancies.


• Coordinate with Shipping Documentation team to arrange shipment with handover of accurate documentations and information once customer confirms for shipment.


• Advise distributors and subsidiaries on stock availability.


• Prepare commission note.


• Create new account codes in system for new customers.


• Build and maintain relationships with distributors and subsidiaries.

Key Competencies and Requirements

• Diploma in Business, Logistics, Trade Finance, Supply Chain Management or any discipline.


• At least three years of working experience in order processing, shipping and trade documentations in any industry.


• Knowledge of International trade Incoterms, trade finance instruments such as Letter of Credit (LC), Documents Against Payment (D/P), Documents Against Acceptance (D/A) and Bank Guarantee (BG) is preferred.


• Familiar with ERP system such as SAP, Oracle or similar is preferred.


• Computer literacy in MS Office 365 tools such as Outlook, Teams, Sharepoint, Words, Excel.


• Excellent organizational and time management skills are highly desirable.


• Good inter-personal communication skills.

We regret that only shortlisted candidates will be contacted.