Order Management Specialist (Europe Region) | Hybrid Work

PERSOL; Singapore; Hybrid; SGD 55,800 - 66,960; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

PERSOL Singapore Pte Ltd is hiring for a six-month contract to manage end-to-end order processing for Europe, ensuring orders are captured within 24 hours and kept shipment-ready. The role supports cross-functional teams in a hybrid setup, balancing home and office work while maintaining SOX-compliant records.

You will engage with Sales, Finance and Account Management to resolve issues, participate in UAT, and drive system enhancements across ERP platforms during Europe business hours.

Qualifications

• Experience in order management or customer-facing operations.
• Strong communication across global teams.
• Detail-oriented with analytical problem-solving abilities.

Responsibilities

• Manage the end-to-end order management process for Europe region customers.
• Ensure customer purchase orders are entered into the system within 24 hours.
• Monitor order backlog to ensure shipments are ready and free from holds.
• Collaborate with Sales, Finance, Account Management and internal stakeholders to resolve order-related issues.
• Provide timely updates on order status, shipment schedules and backlog inquiries.
• Support UAT, process improvements and system enhancements.
• Assist with customer onboarding and advocate B2B integration initiatives.
• Monitor system issues and coordinate with IT until resolution.
• Maintain accurate documentation and audit compliance including SOX requirements.

Skills

Order management

Customer service

Cross-functional communication

Analytical thinking

Tools

Oracle R12 ERP

SAP

Job description

6 Months Contract (Renewable)

Location: Woodlands
Salary: $5,000 – $6,000/month
Working Hours: Monday – Friday, 2:15pm – 11:15pm (3:15pm – 12:15am during daylight saving) to support Europe customers
Work Arrangement: Hybrid (Work From Home & Office)

Join a Global Technology Leader

Looking to build your career with a world-renowned technology company? Join our client's Order Management team and play a key role in supporting customers across Europe. This hybrid opportunity offers exposure to cross-functional collaboration, global operations, and ERP systems while providing flexibility to work from home when business needs allow.

What You Will Be Doing

• Manage the end-to-end order management process for Europe region customers.
• Ensure customer purchase orders are accurately entered into the order management system within 24 hours.
• Monitor order backlog to ensure orders remain shipment-ready and free from order management holds.
• Work closely with Sales, Finance, Account Management and other internal stakeholders to resolve order-related issues.
• Provide timely updates on order status, shipment schedules and backlog enquiries.
• Support User Acceptance Testing (UAT), process improvements and system enhancements.
• Assist with customer onboarding and advocate B2B integration initiatives.
• Monitor system issues and coordinate with IT teams until resolution.
• Maintain accurate documentation, customer records and audit compliance (including SOX requirements).
• Resolve operational issues independently while escalating complex matters when required.

What We Are Looking For

• Experience in Order Management, Customer Service, Sales Operations or a similar customer-facing operations role.
• Strong communication skills with the ability to work effectively across global, cross-functional teams.
• Detail-oriented with excellent analytical and problem-solving abilities.
• Comfortable supporting Europe business hours (2:15pm – 11:15pm / 3:15pm – 12:15am during daylight saving).

Preferred Skills & Experience

• Hands-on experience with Oracle R12 ERP, SAP, or other ERP systems.
• Familiarity with international trade controls and shipping processes.
• Strong proficiency in Microsoft 365, especially Microsoft Excel.
• Basic understanding of accounting principles.
• Experience handling customer orders, backlog management and order fulfilment.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25159218 (Teoh Ying Ying)