SALES OPERATIONS MANAGEMENT COORDINATOR

DMY JEWELLERS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

DMY JEWELLERS PTE. LTD. in Singapore seeks a Sales Operations Coordinator to streamline sales processes and manage inventory while coordinating closely with sales and operations teams.

The role emphasizes accurate order processing, efficient backstock management, and professional client service. The candidate will handle event support, invoicing reconciliation, and training material preparation, maintaining data integrity in Salesforce and related systems, with a focus on a luxury customer

Qualifications

• Strong attention to detail and ability to manage multiple tasks.
• Excellent verbal and written communication with clients and team members.
• Experience with sales tools and software, including CRM systems such as Salesforce.com and content management.
• Commitment to delivering exceptional service with a luxury mindset.

Responsibilities

• Enter, submit, and track wholesale orders to ensure timely fulfillment.
• Oversee inventory levels, including receiving merchandise and organizing backstock.
• Serve as main point of contact between external sales directors and internal operations teams.
• Assist with client events, invoices, and reconciliations to support luxury client service.
• Maintain data integrity in sales systems and coordinate training and events.

Skills

Organizational skills

Communication

Technical proficiency

Customer service orientation

Problem-solving

Flexibility

Tools

Salesforce.com

Content management

Job description

Job Description & Requirements

A Sales Operations Coordinator in the jewelry industry plays a pivotal role in streamlining sales processes, managing inventory, and ensuring seamless communication between sales and operations teams. Below is an overview of the key responsibilities, skills, and qualifications associated with this role:

Responsibilities

1. Order Management

• Enter, submit, and track all wholesale orders to ensure timely fulfillment.
• Process sales and production orders accurately, maintaining detailed records.

2. Inventory Coordination

• Oversee inventory levels, including receiving new merchandise, ticketing, and organizing backstock.
• Conduct monthly inventory check-ins and update inventory management systems with stock adjustments.

3. Communication and Collaboration

• Serve as the main point of contact between external sales directors and internal operations teams.
• Prepare, organize, and manage collateral materials, including training documents and product photos.

4. Customer Service and Support

• Assist with special events, including processing and reconciling necessary invoices and client orders.
• Ensure high levels of client satisfaction through excellent service and a luxury mindset.

5. Administrative Tasks

• Maintain data integrity in sales systems, such as Salesforce.com.
• Coordinate and schedule sales training and events.
• Manage sales enabling tools and technologies.

Key Skills

• Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently.
• Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.
• Technical Proficiency: Experience with sales tools and software, including CRM systems and content management.
• Customer Service Orientation: Ability to provide exceptional service and maintain a luxury mindset.
• Problem-Solving: Creative and strategic problem-solving abilities to address challenges proactively.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.