Retail Area Manager

NELLAII PTE. LTD.; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

NELLAII PTE. LTD. in Singapore seeks an experienced Retail Operations Manager to supervise daily store activities, lead staff, manage stock and resources, and drive profitability.

You will handle budgets, pricing, promotions and customer service initiatives, ensuring high standards of operation and compliance in a fast-paced environment. Ideal candidates will have hands-on experience in large format or multi-store chains, strong leadership and communication skills, and a track record of meeting

Qualifications

• Experience in the relevant retail field.
• Hands-on management of large format stores or a chain of stores.
• Excellent communication, interpersonal and leadership skills.
• Excellent customer service and results-oriented approach.
• Ability to work in a fast-paced environment.

Responsibilities

• Recruiting, training, supervising and appraising staff.
• Managing budgets and ensuring profitability.
• Maintaining financial records and stock control.
• Handling customer queries and complaints.
• Overseeing pricing, promotions and visual merchandising.
• Achieving sales targets and driving store profitability.
• Undertaking retail duties such as customer service and POS processes.
• Developing sales strategies and analysing performance.

Skills

Leadership

Communication

Sales Management

Staff Training

Customer Service

Job description

In jewelelry field Retail Operations managers are responsible for every aspect of the day-to-day supervision of retail outlets, including sales, staff, stock and resources management.

• Recruiting, training, supervising and appraising staff
• managing budgets
• maintaining statistical and financial records
• dealing with customer queries and complaints
• overseeing pricing and stock control
• maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation
• preparing promotional materials and displays.
• Undertake retail duties as assigned e.g. customer service, manage point-of-sale processes
• Optimize sales performances and store's profitability
• Develop sales and Analyse with a commercial view visual merchandising
• Have a competitive strategy
• Manage daily the store: be answerable for good management of the store
• Assure the administrative and legal management
• Manage the team
• Evaluate and develop team

Need experience to the relavant field.

Hands-on experience in managing large format store or a chain of retail stores

Good communication, interpersonal and leadership skills

Excellent customer service and results-oriented

Working in fast-paced environment.

• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.