SALES OPERATIONS MANAGEMENT ASSISTANT

Dmy Jewellers Pte. Ltd.; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

Dmy Jewellers Pte. Ltd. is seeking a Sales Support & Inventory Administrator to assist the sales team, manage orders, and ensure a premium client experience. This role supports inventory processes, data integrity in sales systems, and the coordination of training and events on the showroom floor.

Ideal candidates bring experience in luxury retail, proficiency with CRM tools and Microsoft Office, and flexibility to work evenings, weekends, and holidays to meet store needs.

Qualifications

• Prior experience in retail sales or sales support, preferably in fine jewelry or luxury goods.
• Proficiency with Microsoft Office Suite and familiarity with sales tools and software.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Responsibilities

• Provide administrative support to the sales team and process special orders and repair requests.
• Manage inventory levels, including receiving new merchandise, ticketing, and organizing backstock.
• Maintain data in sales systems such as Salesforce and coordinate sales training and events.
• Support jewelry specialists on the sales floor and coach team members in relationship selling and product knowledge.
• Assist with team collaboration and ensure a luxury customer experience.

Skills

Organizational skills

Communication

Technical proficiency

Customer service orientation

Problem-solving

Tools

CRM systems

Microsoft Office

Content management

Job description

Job Description & Requirements

Responsibilities

1. Sales Support

• Assist in achieving sales goals by providing administrative support to the sales team.
• Process, track, and follow up on special orders and repair requests, communicating status to client advisors.

2. Inventory Management

• Manage inventory levels, including receiving new merchandise, ticketing, and organizing backstock.
• Process damages, reticketing, mark out of stocks, and returns to vendors (RTVs).

3. Administrative Tasks

• Maintain data integrity in sales systems, such as Salesforce.com.
• Coordinate and schedule sales training and events.
• Manage sales enabling tools and technologies.

4. Customer Service

• Assist with special events, including processing and reconciling necessary invoices and client orders.
• Ensure high levels of client satisfaction through excellent service and a luxury mindset.

5. Team Collaboration

• Support jewelry specialists on the sales floor with any requests or needs that enhance the overall client experience.
• Manage, coach, and develop sales team members in relationship selling, product knowledge, repairs, and adherence to store procedures.

Key Skills

• Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently.
• Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.
• Technical Proficiency: Experience with sales tools and software, including CRM systems and content management.
• Customer Service Orientation: Ability to provide exceptional service and maintain a luxury mindset.
• Problem-Solving: Creative and strategic problem-solving abilities to address challenges proactively.

Qualifications

• Prior experience in retail sales or sales support, preferably in fine jewelry or luxury goods.
• Proficiency with Microsoft Office Suite and familiarity with sales tools and software.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.