Sales Operations Executive - 3 Months Temp (Possible Conversion)

SPTEL PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

SPTEL PTE. LTD. in Singapore is seeking a Sales Support professional to coordinate order processing, documentation, and cross-functional collaboration with Sales, Product, Operations, and Finance.

You will monitor order status, manage records, assist with billing and reporting, and ensure timely updates to customers and internal teams.

The role requires a diploma and at least 1 year of experience; proficiency with Excel, Word, PowerPoint, and CRM tools such as Salesforce is preferred.

Qualifications

• Diploma or equivalent qualification required.
• At least 1 year of experience in sales support, sales operations, order administration, or related function; ICT/technology experience preferred.

Responsibilities

• Process orders and maintain documentation.
• Check customer orders for accuracy and required approvals; prepare and upload forms and records.
• Track order status and follow up with Sales and delivery teams to keep orders moving.
• Cross-functional coordination with Sales, Product, Operations, Customer Success and Finance; serve as contact point for customers on routine queries.

Skills

Communication skills

Customer focus

Attention to detail

Organization

Education

Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Salesforce

Job description

Responsibilities

• Order processing and documentation

  Check customer orders for accuracy, completeness, required approvals, and supporting documents before submitting them in the BSS and CRM systems.

  Prepare, verify, upload, and maintain order-related forms, contracts, approvals, and other records needed for system entry and fulfilment.

  Track order status, identify missing information or delays, and follow up with Sales and delivery teams to keep orders moving.

• Cross-functional and customer coordination

  Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing, service delivery milestones, and billing readiness.

  Serve as the contact point for assigned customers on routine order and administrative queries, provide timely updates, and refer commercial or technical decisions to the responsible team.

  Maintain clear records of customer requests, actions taken, and outstanding items, escalating issues that could affect commitments or service experience.

• Billing support and issue resolution

  Investigate customer billing discrepancies or disputes by reviewing orders, service details, and invoice information with the relevant internal teams.

  Coordinate the resolution, keep customers and Sales informed of progress, and document the outcome in the appropriate systems.

• Sales reporting and administration

  Collate and prepare routine sales, order, and customer reports using accurate information from approved sources.

  Assist sales colleagues with document preparation, data updates, and other day-to-day administrative tasks, while following established process and data quality standards.

  Flag recurring order, billing, or system issues to the Manager and suggest practical process improvements.

Requirements

• Diploma in Business Administration or an equivalent qualification.
• At least 1 year of experience in sales support, sales operations, order administration, or a related function; ICT or technology experience is preferred.
• Good written and verbal communication skills and a customer-focused approach.
• Strong attention to detail, organization, and the ability to manage several tasks and deadlines in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with CRM systems such as Salesforce is an advantage.